It Support Project Management

Brian Frost

**** ******* ****

Detroit, MI *****

Cellular 313-***-****

*****.*******.*****@*****.***

IT Support Specialist/Software Support Analyst

Summary

A dedicated professional with more than 20 years operating in the Technology field with the past 6 years in a fast paced, corporate office setting. Specializes in networking concepts, software support, and IT Project Management from knowledge gained through an Associates Degree and hands-on training. Now seeking to contribute my experience, skills, and expertise to your family whereby satisfying any and all needs.

Experience

Roadie, Detroit, Michigan 08/2022 to Current

Delivery Specialist

Customer-oriented delivery driver with over 2 years of experience meeting shipping deadlines with a perfect safety record. Skilled at receiving and stocking inventory as well as maintaining accurate records on computer and mobile systems. Build and apply strong knowledge of relevant regulations, safety standards, and company policies.

Actively engage with customers to determine and meet their pickup or delivery needs.

Manage time carefully to provide a punctual and friendly service upholding company brand.

Strengthen interpersonal and problem-solving abilities in a fast-paced environment.

Bedrock Detroit, Detroit, Michigan 01/2022 to 08/2022

Senior Software Support Analyst

Performs day-to-day technical support as well as project-based work for more complex traditional technical issues related to hardware, software, network, and peripherals. Acts as a SME not only for Yardi but all technology used in the business but also by possessing a functional and technical understanding of the commercial/residential real estate and construction lifecycle, business processes, and teams that make up Bedrocks vertically integrated commercial and residential real estate company.

• Respond to escalated incidents in an expedited manor or appropriate level of urgency

• Translate user needs into viable solutions, work independently and as part of a team to make necessary decisions and respond to emergency situations effectively

• Reviews user requirements and needs for software and services; proactively performs related research and analysis and provides information and guidance to users

Coordinate implementation and installation of all Yardi upgrades, additional commercial and residential Yardi modules, user permissions and access, as well as training to team members

Bedrock Detroit, Detroit, Michigan 01/2019 to 01/2022

Senior Technical Support Specialist

Install, maintain and repair computers and networks. I ensure that adequate IT infrastructure is in place and is used to its maximum capabilities. I am well-versed in computer systems and network functions and am able to work diligently and accurately while possessing a great problem-solving ability in order to fix issues and ensure functionality.

• Troubleshooting and repair of computers in a networked environment

• Maintaining physical inventory of computer equipment and supplies

• Manage software licensing

Bedrock Detroit, Detroit, Michigan 07/2016 to 01/2019

IT Coordinator

Install, maintain and repair computers, networks, . I ensure that adequate IT infrastructure is in place and is used to its maximum capabilities. I am well-versed in computer systems and network functions and am able to work diligently and accurately while possessing a great problem-solving ability in order to fix issues and ensure functionality.

• Troubleshooting and repair of computers in a large corporate networked environment

• Maintaining physical inventory of computer equipment and supplies

• Work with vendors to install necessary IT infrastructure (phone lines, networking devices, etc)

Davis College, Toledo, Ohio 05/2014 to 07/2016

Network Administrator

Coordinated data and voice communications for a two-year private college. My key role was to serve the students and employees while maintaining a professional attitude.

• Assigned user accounts and granted permissions to shared resources.

• Installed, configured, and updated server-based applications, including accounting system, records database, and Federal financial aid software.

• Performed system backups as scheduled.

• Oversaw setup of servers and desktop workstations and trained network and desktop support technicians.

• Administered and maintained the network infrastructure including switches, routers, firewall, domain name services, wireless access points, cabling, as well as all Office 365 subscription services.

Davis College, Toledo, Ohio 09/2013 to 05/2014

Work-Study Lab Assistant

Through Work-Study, I learned how to better manage my time, build self-confidence and identify my career interests.

• Checked computer labs and maintained equipment.

• Assisted students, faculty, and staff on all computer applications and operating skills.

• Managed enrollment and support of student loaner laptop program.

Education

Davis College, Toledo, Ohio 2014

Associate of Applied Business, Computer Networking

Skills

• Thorough understanding of all Microsoft Windows, Apple, and Linux based operating systems, including Microsoft Office applications. Also well versed in Active Directory.

• Thorough understanding of the real estate/construction life cycle.

• Comprehensive understanding of large Accounting/Property Management platforms such as Yardi.

• SME for Construction/Architecture platforms such as Autodesk, Sketchup, Bluebeam, and Adobe CC

• Work well in a high demand, high pressure environment.

• Demonstrated accuracy, attention to detail, and ability to work well in team, individual, or hybrid environment.

• Capable of handling multiple projects concurrently.

Contact this candidate