Office Manager Customer Service
Resume:
Ronald Thomas
Experienced Business Manager
***********@*****.***
Franklin Park, NJ 08823
EDUCATION PROFESSIONAL EXPERIENCE
SKILLS & PROFICIENCIES
SUMMARY
A resourceful business professional seeks a management position to utilize career experience, reliable system skills and workflow knowledge. I enjoy multi-tasking, opportunities that allow for creative development, and a role that provides rewarding targets.
OFFICE MANAGER/ LEAD ESTIMATOR
Auto Pro Collision
Katherine Gibbs School
Visual Communications
2000-2002 Lead internal operative for reinforcing performance and setting priorities.
Ensure service and requirements are maintained according to procedures.
Direct and lead projects for high-end clients, acting as the subject matter expert in the repair process.
Illustrate project plans to team and deliver major milestones within predetermined timelines.
Proactively resolve escalated customer service issues. Responsible for maintaining clients using the tools and resources available to ensure an efficient and effective running repair business. Exercised traditional managerial authority for staff with regards to performance, recognition and development.
SHOP MANAGER
Baker Chrysler Jeep-Dodge
Managed and maintained inventory controls for backend/frontend tools.
Coordinated methodical workflow relations between the sales office and body shop for timely deliverables.
Guided innovative assistance to staff including but not limited to painters, serviceman and the sales team.
Promoted an environment that supported diversity and reflected the organizations mission.
ESTIMATOR
Ryan's Auto Body
Primary point of contact liaising between insurance companies and vendors/clients.
Improved the customer experience by outlining the collision repair process.
Inspected damaged vehicles to determine the necessary repairs and extent of damage.
CCC One
Auditex
Mitchell
ADP
Microsoft
Office
Communication
Estimating
Time
Management
REFERENCES
Tom Sputanka, Manager
Central Paints
Jose Arroyo, Manager
Fred Beans Auto Group
Melissa Lake, Service Advisor
Dodge City
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