Business Development Relationship Manager

PATRICK UCHE NWANZE

*********@*****.*** 774-***-**** Derry, NH 03038

Summary

Hardworking relationship manager with 11years Experience in sales, customer services and strategy and credit management product knowledge and proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.

Skills

Care Plan Management

Quality program protocols

Compassionate client care

Client documentation

Clinical Quality Program Standards

Progress Documentation

Effective customer communication

Relationship Building

New Business Development

Customer Education and Consulting

Excellent Communication

Relationship Management

Investment Analysis

Business Planning

Teamwork and Collaboration

Issue Resolution

Relationship review process

Client acquisition

Value Selling

Eligibility Determination

Performance Analysis

Customer Relationship Management

Experience

NORTHEAST STAFF Tewksbury, MA

Personal Caregiver

08/2021 - Current

Organized recreational activities for clients such as walks outdoors or reading books together.

Educated family members about caring for their loved one at home.

Demonstrated empathy towards patients while maintaining professional boundaries.

Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.

Participated in continuing education opportunities related to geriatric care.

Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.

Maintained clean and well-organized environment for client happiness and safety.

Followed safe lifting and transferring techniques to transport residents.

Supported bathing, dressing and personal care needs.

Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Contributed to case reviews of client status and progress.

Partnered with registered nurses and physiotherapists to provide care to patients.

Built strong and trusting rapport with clients and loved ones.

Assisted clients with maintaining good personal hygiene.

Encouraged residents to participate in activities of daily living to enhance personal dignity.

Monitored health and well-being of clients and reported significant health changes.

Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

FIRSTBANK LIMITED LAGOS, LAGOS

Business Relationship Manager

08/2013 - 01/2021

Created detailed reports summarizing sales activities, revenue generated, customer retention rates.

Participated in trade shows or conferences as needed to promote products and services.

Collaborated with internal departments to develop customized solutions that meet customer needs.

Drafted proposals outlining pricing, terms, conditions, and services offered to customers.

Achieved client loyalty through quality, productivity, service and proactive management.

Analyzed customer feedback data and developed strategies for addressing issues in a timely manner.

Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.

Provided exceptional customer service to ensure customer satisfaction.

Submitted loan applications to underwriting department for review and approval process.

Updated customers regularly on status of their loans throughout the processing period.

Participated in brainstorming sessions to develop new ideas for business development initiatives.

Developed and maintained relationships with key accounts to ensure customer satisfaction.

Renewed existing accounts by building relationships with clients.

Collaborated with sales team to determine best ways to drive market share.

Listened to customer needs to identify and recommend best products and services.

Conducted regular maintenance on ATMs including cleaning, restocking paper rolls and refilling coin cassettes.

Communicated effectively with team members to ensure timely response times for customers.

Responded promptly to emails sent by customers seeking assistance.

NIGERIAN COMPASS LAGOS, LAGOS

Library Assistant

11/2009 - 11/2010

Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.

Assisted in the preparation of materials for public programs such as book clubs, lectures.

Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.

Designed or maintained library websites and online catalogs.

Education and Training

DELTA STATE UNIVERSITY ABRAKA NIGERIA Bachelor of Science in Library Science

06/2008

Accomplishments Relationship Manager of the month July 2017, Best Customer service staff 2013,2015

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