Technical Support Quality Analyst

PROFESSIONAL SUMMARY

**+ years of Experience with Technical Support and Implementation of various GIS projects as a GIS Specialist, GIS Engineer, GIS Analyst, Quality Analyst, and SME (Subject Matter Expert). My expertise is primarily with Electrical, Gas utilities & Telecom projects and involved in successful execution of digital mapping projects and Conflation Projects for various clients.

Designing and implementing a system to automatically update world coastline basing on source detected from imagery with use of machine learning.

Review and approve project deliverables from vendors/suppliers as applicable.

Provide post-production support for GIS platforms & solutions.

Demonstrated experience with C, ArcGIS, ArcMap, ArcFM, ArcFM web, Designer 11, Smallworld 4.1.0, Adjust.IT 4.3.3, Bentley Micro-Station V8, AUTOCAD, Arc Editor 10.3, RPA UI Path.

Assist in the development and implementation of field computer applications to facilitate the control and collection of data for mapping (gps)(gis), inspection, quantity performance, schedule performance, as-build documentation, and subcontract administration.

Oversee final as-build design and documentation.

I involved in converting data from analog sources into Smallworld EO and accomplishing this in a phased manner.

Convert existing analog drawings of electric network into Smallworld GDO & EO and create PGDB files of electric for field surveys.

The software used are GE Smallworld, ArcGIS (mdb) & Microstation.

Experience with ESRI products including: ArcGIS Desktop, ArcGIS for Server 10.x, ArcGIS Online and their associated APIs.

Development and maintenance of topologies; data creation/editing/conversion.

I worked in Smallworld EO data, in production environment, performed QC/QA and validation checks.

Provided technical support for the team and verification of the output as per the checklists provided.

Maintaining efficiency reports.

Coordinating all the Team members of the project.

Responsible for the team's quality & On-time delivery.

Install, configure, tune, monitor and maintain the Customer’s geographic information systems in software

Assist in the development of mobile and desk top applications

Provide technical support for design, project management, construction, including participation in construction planning

Plan, conduct, and monitor work in accordance with engineering construction plans and specifications

Assist in the review and approval of final detail design, to include the BOM (bill of materials)

TECHNICAL SKILLS:

Tools Worked On

GIS UN Models, EO and GDO Smallworld 4.1.0, Adjust.IT 4.3.3, Bentley Micro-Station V8, Gtech, AUTOCAD, Arc Editor 10.3, Arc Maps, Arc GIS ArcFM, ArcFM web, Designer 11, C, SQL, Smallworld Magik Language, MS Excel 2007,

Programming

Languages:

C, SQL, Magik Language, RPA UI Path, Basic Python

Web Tools:

Internet Information Server (IIS), FTP, TCP/IP, LAN, Outlook Express

Operating Systems:

Windows 2003/2008/XP/NT 4.0/ 10, Linux, MS-DOS.

Utility Tools:

MS Office, TFS, Tortoise SVN, MS Project, ClearQuest, Visual Source Safe 6.0, Rational ClearCase.

EDUCATION DETAILS: B.Tech Information Technology – 2011, JNT University

PROFESSONAL EXPERIENCE

Company: WE-DO-IT

Project 1: Duetsch Telekom AG, Megaplan Transformation and Homogenization July 2022 – Till date

Role: GIS Quality Lead, SME, Quality Analyst

Deutsche Telekom is one of the world's leading integrated telecommunications companies, with 242 million mobile customers, 27 million fixed-network lines, and 22 million broadband lines.

The objective of the Megaplan Transformation and Homogenization project is to shift DT’s vector network together with the underlying raster data, after shifting the data I ensure the network alignment with reference to new Alkis.

Responsibilities:

Develop and conduct training for GIS client and server applications and components

Perform testing and evaluation of custom GIS capabilities

Document functionalities, processes, and best practices to support the growing community.

An inclusive, supportive, and dynamic company culture focused on delivering exceptional results

Participates in system integration and conversion projects with efforts that lead on time, on schedule and desired quality outcomes for projects

Maintain the Smallworld GIS. Requires management of the “Work Order” process initiated by Construction Services Representatives to insure that installed facilities are properly mapped and modeled in the Smallworld GIS (QA/QC)

Assign unique identification numbers to electric facilities. It is essential that unique identifiers are assigned to facilities when installed to insure the safety of field crews

Coordinating all the Team members of the project.

Environment: EO Smallworld 4.1.0, Adjust.IT 4.3.3, Arc Editor 10.3, Arc Maps, Arc GIS, ArcFM

Company: WE-DO-IT

Project 2: Essential Energy Project Dec 2020 – June-2022

Role: Quality Analyst, Trainer, SME, and Team lead

Essential Energy is a Conflation project, in which the work is performed on 3 areas in Australia and working through adjust_IT application by connecting through EE Corp logins.

Responsibilities:

This is an Electrical project moving the data from old network to new network by generating the automated shift vectors from Old Pole to New GPS pole locations.

Challenge our development team in assessing and recommending improvements and additions to our End to End process flow in Smallworld application.

Develop and conduct training for GIS client and server applications and components

Perform testing and evaluation of custom GIS capabilities

Document functionalities, processes, and best practices to support the growing community.

An inclusive, supportive, and dynamic company culture focused on delivering exceptional results

Participates in system integration and conversion projects with efforts that lead on time, on schedule and desired quality outcomes for projects

Maintain the Smallworld GIS. Requires management of the “Work Order” process initiated by Construction Services Representatives to insure that installed facilities are properly mapped and modeled in the Smallworld GIS (QA/QC)

Assign unique identification numbers to electric facilities. It is essential that unique identifiers are assigned to facilities when installed to insure the safety of field crews

Coordinating all the Team members of the project.

Maintaining efficiency reports.

Responsible for the team's quality & On-time delivery.

Environment: GE Smallworld, Adjust.IT 4.3.3.

Company: WE-DO-IT

Project 3: ONCOR PROOFS OF CONCEPT (Pilot) AND ONCOR Mar 2018 – Nov-2020

Role: Production, GIS Quality Analyst, Trainer and SME

ONCOR Project, USA is a Conflation project in which the work performed through Adjust IT application by Connecting to Remote Desktop with AWS (Amazon Web Services) Access and DUO App for Token access.

Responsibilities:

The ONCOR Conflation project is performed through Adjust IT 4.3.1 Software, which is the process of moving data from Old network to new Network through Shift Vector placement.

I am responsible for Quality Analyst (QA) on Adjust IT EO data and delivering the jobs on time.

Coordinating all the Team members of the project.

Responsible for the team's quality & On-time delivery.

Strong analytical skills and problem solving abilities in the field of work

Excellent skills in producing well-structured technical documents and operational procedures

Demonstrated analytical and creative problem-solving skills

Excellent analytical skills and cross-functional thinking.

Environment: GE Smallworld, Adjust.IT 4.3.3

Company: Cyient

Project 4: WE Energies Electrical Jan 2016 – Feb-2018

Role: GIS SME (Subject Matter Expert) and Quality Analyst

Responsibilities:

Specifications for Core Logic land base cleanup, localized conflation, data engineering and feeder configuration that will be followed by CYIENT for We Energies Data Engineering project.

Cleanup of inconsistent parcels of Core Logic land base.

Verification of Support structure and Surface structure location on imagery and reposition the facility network features along with Support structure and Surface structure to the identified location.

Verification of the individual feeder in terms of graphical and attribute and populate the required and mandatory attributes as per the data source matrix (DSM).

The software used are GE Smallworld, ArcFM, Designer 11, ArcGIS (mdb) & AutoCAD.

Experience with ESRI products including: ArcGIS Desktop, ArcFM,ArcGIS for Server 10.x, ArcGIS Online and their associated APIs

Configuration of individual feeders for use with the Feeder manger application.

Working along with the Production Team and finally checking the Quality.

Quality Analyst (QA) in delivery of projects.

Acted as a trainer for newly joined employees in briefing the project.

Environment: Smallworld 4.1.0, Bentley Micro-Station V8, AUTOCAD, Arc Editor 10.3, ArcFM, Arc Maps, ArcGIS, C, Basic SQL, Basic Magik Language, MS Excel 2007

Company: Cyient

Project 5: Xcel Energy Mar 2015 – Dec-2016

Role: GIS Quality Analyst and Delivery tasks

Responsibilities:

Specifications for Updating New Attributes in Smallworld GE through Asbuilt, which is preformed through Citrix by Connecting to Remote Desktop with VPN & VDI (VMware to View Client Software) Logins and Xcel Energy Smallworld Application through CitriX and Access AST tool.

Verification of Gas Main/Service installed year, material type, Size and install method in Smallworld and Update the new Attribute from given input pdfs through AST Tool.

Finally Conclude each Pdf with creating a Work Order in Smallworld.

Software’s used in the Xcel Energy project are SmallWorld GE version 4.1, MS Access database, and MS Office.

Coordinating all the Team members of the project.

Responsible for the team's quality & On-time delivery.

Strong analytical skills and problem solving abilities in the field of work

Excellent skills in producing well-structured technical documents and operational procedures

Demonstrated analytical and creative problem-solving skills

Excellent analytical skills and cross-functional thinking.

Environment: Smallworld 4.1.0, AUTOCAD, Arc Editor 10.3, Arc Maps, Arc GIS, C, SQL, Basic Magik Language, MS Excel 2007

Company: Cyient

Project 6: SAP Records Management Services (Electrical)

Role: GIS Quality Analyst and Delivery tasks Oct 2013 – Mar-2015

Client: Toronto Hydro, Canada

Main project features: The project scope involves integration of SAP ERP with the GIS system. All the equipment’s like Poles, switches, transformer PADs, Vaults, Structures are linked to the respective Functional location area with the help of ERP module.

Responsibilities:

Digital conversion of backlog Electrical utility network in G-Technology (GIS System) and integrating them by maintaining continuity and connectivity across the utilities

Responsible for creation of missing equipment’s (IE01) and their respective Functional location area (IL01) in ERP system.

Modifying the existing equipment records (IE02) in SAP and integrating with the GIS system by assigning unique object identifier of GIS to the equipment record (IE02) in ERP

Responsible for linking equipment record (IE02) with their respective Functional location area (IL02) data through ERP

Maintaining correctness of equipment record as per the change out forms by viewing the information in IE03 & IL03

Undertakes strategy creation for risk mitigation Quality Control and Assurance in Client based software G-Technology

Part of client meetings and reporting project status

Final Delivery Preparation as per Client Requirements

Environment: G-technology (Geotech), AUTOCAD, Arc Editor 10.3, Arc Maps, Arc GIS, SQL.

Company: Cyient

Project 7: Puget Sound Energy (PSE) Electrical, USA “As Built Work Order Posting"

Role: GIS Quality Analyst and Delivery tasks July 2013 – Oct-2013

“ASBUILT Transmittal Backlog Project” is a PSE Electric Work Order (WO) Posting project.

Responsibilities:

This Project is performed in Citrix by Connecting to Remote Desktop with VMware view Client Software and RSA Token.

The software used for ASBUILT project is GE Smallworld. I’m responsible for Quality Analyst (QA) on Smallworld EO data, Packing and Delivering the data to Client.

Involved in implementing switchgear internals in Smallworld application.

Dump the Electrical Data by using ArcFM.

The software used are GE Smallworld, ArcGIS (mdb) & Microstation.

Experience with ESRI products including: ArcGIS Desktop, ArcGIS for Server 10.x, ArcGIS Online and their associated APIs

Plan, conduct, and monitor work in accordance with management plans and specifications

Assist in the review and approval of final data, to include the BOM (bill of materials)

Coordinating all the Team members of the project.

Responsible for the team's quality & On-time delivery.

Environment: GIS Models, GE Smallworld 4.1.0, Bentley Micro-Station V8, AUTOCAD, Arc Editor 10.3, Arc Maps, Arc GIS, ArcFM, Basic SQL, Basic Magik Language, MS Excel 2007

Company: Cyient

Project 8: Puget Sound Energy (PSE) Electrical Mar 2011 – July-2013

Role: GIS Quality Analyst and Delivery tasks

Puget Sound Energy (PSE) is Washington State’s oldest local energy utility providing electrical power and natural gas in the Puget Sound region of the northwest United States.

Responsibilities:

I involved in converting data from analog sources from ArcGIS, ArcMaps into Smallworld EO by using the ArcFM web process and accomplishing this in a phased manner.

Convert existing analog drawings of electric network into Smallworld GDO & EO and create PGDB files of electric for field surveys.

The software used are GE Smallworld, ArcGIS (mdb) & Microstation.

Experience with ESRI products including: ArcGIS Desktop, ArcGIS for Server 10.x, ArcGIS Online and their associated APIs

Development and maintenance of topologies; data creation/editing/conversion

Model electric facilities for real-time OMS prediction. It is critical that the GIS technician understands electric distribution systems and has the ability to create accurate digital representations of the real-world facilities. This includes management of facility connectivity in the GIS

I worked in Smallworld EO data, in production environment, performed QC/QA and validation checks

Provided technical support for the team and verification of the output as per the checklists provided.

Maintaining efficiency reports.

Coordinating all the Team members of the project.

Responsible for the team's quality & On-time delivery.

Environment: EO Smallworld 4.1.0, Bentley Micro-Station V8, Arc Editor 10.3, Arc Maps, Arc GIS, ArcFM, GIS Model, Magik Tools, Basic Magik Language.

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