Customer Care Representative

TINA POLIANDRO

************@*****.***

EXPERIENCE

The Ride

Customer Care Representative

● Correspondence with guests via phone and email to assist with ticketing

● Assigning seats based on the number of guests who arrive for the event The Shubert Organization New York, NY August 2022 - present Security

● Maintain a steady, observant patrol of the theaters

● Greet patrons as they enter

● Screen bags to allow patrons into the theaters safely

● Assist Theater Managers and patrons as necessary The Juilliard School New York, NY February 2022 - present Covid Line / Front of House Captain / House Manager

● Helping over 1,500 patrons find their recital hall as well as directing non-patrons to the building they are looking for

● Assigning ushers positions for events & submitting evaluations WPSC 88.7FM, Brave New Radio Wayne, NJ September 2019 - December 2021 On-Air Host - It’s Only Intermission

● Customize weekly two hour song selection for radio broadcast

● Promote local events during live broadcast

● Answer phones on and off air

The New School New York, NY Aug 2021 - August 2023 Temporary Care Specialist

● Correspondence assisting over 5,000 students with immunization forms, dealing with sensitive information such as health records over phone and email

● Daily correspondence with students positive for covid-19, monitoring mental and physical health Vector Marketing

Sales Representative Wayne, NJ July 2017 - September 2019

● Sold over $20,000 worth of high-quality culinary products in a single campaign through direct sales, from initial contact to close of the sale, creating own schedule

● Communicated primarily over the phone to contact customers through recommendations

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