Environmental Services Operations Manager
Resume:
ALAN JOHNSON
Brooklyn, NY 11234
Email: *******@*****.***
OBJECTIVE
Seeking a position utilizing my manual dexterity, mathematical aptitude and good problem solving, coupled with proven managerial and interpersonal skills. PROFESSIONAL EXPERIENCE
NYC Health + Hospitals / Henry J. Carter – New York, NY Operations Manager, Environmental Services (EVS) April 2021 – May 2023
• Led a team of 60+ housekeeping staff on Tour 3, ensuring cleanliness and sanitation of hospital facilities in line with health standards.
• Acted as liaison between administrative and frontline staff to address operational issues and streamline communication.
• Conducted thorough quality assurance (Q/A) inspections to ensure compliance with safety protocols and cleanliness standards; analyzed data and submitted reports to senior management.
• Developed and managed orientation, training, and development programs to enhance staff performance and operational effectiveness.
• Coordinated daily tasks to ensure timely completion of assignments and prioritized critical areas based on patient needs and facility requirements.
• Collaborated across departments to optimize resource usage and address operational challenges.
NYC Health + Hospitals / Henry J. Carter – New York, NY Supervisor, Environmental Services (EVS) June 2020 – March 2021
• Supervised a team of 30+ housekeeping personnel, managing day-to-day operations to ensure adherence to cleanliness and infection control protocols.
• Conducted Q/A rounds to inspect facility cleanliness, identified areas for improvement, and ensured compliance with health standards.
• Utilized data systems to track cleanliness metrics and generate actionable insights for management decision-making.
NYC Health + Hospitals / Coney Island – Brooklyn, NY Supervisor, Environmental Services (EVS) / Sharps Collection April 2020 – June 2020
• Oversaw the collection and disposal of sharps containers, ensuring compliance with medical waste regulations.
• Performed inspections of patient beds and waste areas to ensure sanitation across all hospital units.
Lead Cable Tech Inc. – New York, NY
Senior Cable Technician (Part-Time) April 2013 – January 2020
• Installed, maintained, and repaired cable TV, internet, and telecommunications systems for both residential and commercial clients.
• Terminated patch panels, pulled CAT5/CAT6 cables, and installed support structures such as cable racks and J-hooks for optimal system performance.
• Conducted thorough inspections and troubleshooting of network systems, resolving communication issues efficiently.
• Played a key role in installing and configuring wireless access points (APs) to enhance Wi-Fi coverage and connectivity for clients.
Vision Pro Communication – Brooklyn, NY
Supervising Cable Technician September 2009 – May 2012
• Managed a team of 85 junior technicians, overseeing installation, maintenance, and repair of cable TV and internet systems for residential and business customers.
• Coordinated daily assignments to ensure timely service completion and minimized disruptions.
• Led installation of commercial telecommunication services, including multi-line phone systems and internet, for businesses.
• Monitored profit and loss (P&L) to ensure operational efficiency and adherence to budget targets.
Vision Pro Communication – Farmingdale, NY
Commercial Cable Technician September 2006 – March 2009
• Delivered professional customer service by installing and maintaining phone, internet, and cable systems for commercial clients.
• Worked with business owners to design and implement custom telecommunication solutions that met their specific needs.
Prince Telecom – Hicksville, NY
Manager May 2008 – March 2009
• Managed a team of 35 junior technicians, ensuring project completion and adherence to service quality standards.
• Directed staff schedules, optimizing resource allocation and ensuring productivity.
• Monitored the company’s profit and loss system to identify cost-saving opportunities and improve financial performance.
• Assisted the site manager in daily operations, providing technical support and guidance to field technicians.
• Scheduled and assigned tasks to ensure high team performance and customer satisfaction. EDUCATION
Brooklyn College – Brooklyn, NY -2001
Cipriani Labour College – Trinidad, West Indies- 1995 – 1996 CERTIFICATIONS
NYS Certification in A+ Cable and Computer Training Advanced Certification in Structural Cabling
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