Customer Service Representative
Resume:
Angelica Perez
Indianapolis, IN *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Freelance Transcriptionist
Scribie-Indianapolis, IN
June 2023 to Present
transcribe audio recordings
CSR - Customer Service Representative
Sedgwick-Indianapolis, IN
I specialize in assisting customers with their recalls. I’ve accomplished 6 trainings here in the past year and a half. Vocational relief
Kroger Indianapolis Bakery-Indianapolis, IN
October 2020 to April 2023
Filler Operator
Maplehurst Bakeries-Brownsburg, IN
May 2017 to September 2019
Picker/Packer/Inspector
GLOBAL PLASTICS, LP-Indianapolis, IN
March 2016 to April 2017
Manager, Customer Service
Piezanos Pizza-Indianapolis, IN
August 2012 to February 2016
HHA - Home Health Aide
Help at Home
January 2015 to October 2015
Telemarketer
Americall-Merrillville, IN
February 2010 to June 2012
My position was to answer incoming calls, to activate credit cards, and to sell identity theft protection plans.
Education
High school diploma
The Excel Center - Indianapolis, IN
August 2016 to May 2018
Skills
• Pallet Jack
• Warehouse Experience
• Order Picker
• RF Scanner
• Packaging
• Picking/Sorting
• Sales
• Organizational skills
• Customer service
• Telemarketing
• Microsoft Office
• Medical office experience
• Microsoft Excel
• Microsoft Word
• Critical thinking and problem solving (7 years)
Certifications and Licenses
HHA
February 2015 to Present
Cultural Competency and Diversity Certificate
April 2024 to Present
Recovery Support Ethics
April 2010 to Present
Recovery Coach Academy
January 2024 to Present
QPR Suicide Prevention Gatekeeper Program
February 2024 to February 2026
Food Handler Certification
January 2024 to January 2027
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