Customer Service High School

TAIWO LAWSON

Houston, TX ***** 832-***-**** *********@*****.***

Education &Degree

Elsik High School

3.0 gpa

High school GED (2018)

Houston Community College

3.4gpa

Associate degree 2020

Texas southern University

3.7 gpa

Bachelors

WORK EXPERIENCE

HCC work study receptionist / office assistant position( 2018-2021) during fall /spring semester Duties

Incharge of keeping records of students

Making copies of test

scanning documents

Arranging documents

Grading scantrons

Answering calls

Calling students and emailing them about their payments or record during the pandemic Speaking to Parents

Six Flags Customer Service (2021)

Duties

Incharge of handling complaints

Helping to scan tickets

Answering questions

Attending to customers

HGS dentaquest

Customer Service representative WFH (2021-2022) contract based Duties

Answering calls and help scheduling dental appointments Checking dental coverage/ insurance/benefits

Changing dentist and checking locations for the closest dentist Verifying personal information

Data entry

BURLINGTON STORES

Sales Representatives

Ringing up customers for checkout

Answering questions

Solving issues with customers

Being friendly with customers

Putting back clothes

Scanning items for checkout at front desk

Incharge of money

Licensed security

Andy Frain Services(09/2022- 05/2024)

Got to work in Nrg center( for the rodeo,Texans game and all other concerts that was held) Worked at Rice university and University of Houston school events Going on travel events (to places like Austin and Dallas and many more) Duties were as included :

Back checks- making sure there’s no contraband or anything that’s not supposed to be let in to the event.

Passing through metal detectors- Msking sure every one in line goes through the metal detector and if it goes red they have to get wandered down and also have all their belongings and empty out everything before passing through the metal detectors. Ticket taking- Making sure everyone has a ticket that is going to get scanned to go in for the concert

Being friendly: Making sure they have fun, answering questions, greeting, Making sure everyone one feels welcomed and has a great experience. University of Houston Police Department

( Andy Frain Services)

(05/2024 till date)

Duties include:

Writing incidents reports every one /two hours about any incident that occurred Doing patrol around/ walking the perimeters every 2 hours. Making every where is safe and there’s no unusual activity going on. SKILLS

Hospitality

Sales

Leadership

Customer Service

Events Management

Marketing

Communication

Microsoft office

Microsoft word

Problem solving

Punctuality

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