Customer Service Support
Resume:
SAMPADA CHAPAGAIN
P
E
*************@*****.***
A
Woodbridge, VA 22193
OBJECTIVE
KEY SKILLS
Dedicated customer service professional with 2+ years of experience providing exceptional support in fast-paced environments. Seeking to contribute my communication and problem-solving skills to a growing organization, enhancing customer satisfaction and retention
CUSTOMER SERVICE
COMMUNICATION
TIME MANAGEMENT
TASK MANAGEMENT
PROBLEM SOLVING
CONFLICT RESOLUTION
LANGUAGES
ENGLISH
NEPALI
HINDI
REFERENCES
Available upon request
EXPERIENCE
June 2022 – August 2024
Customer Service Representative, Sunrise Bank
Responded to customer inquiries via phone and email, providing accurate information and timely resolutions.
Handled over 50 daily customer inquiries across phone and email, ensuring accurate and timely resolutions
Achieved a 95% customer satisfaction rating by addressing concerns effectively and empathetically.
Assisted with order processing, returns, and exchanges, ensuring all transactions were handled smoothly.
Collaborated with team members to ensure consistent, high-quality customer support, increasing overall team productivity.
June 2021 – April 2022
Customer Support Associate, Mission Travels and Tours
Provided tier 1 and 2 customer service support for intake and triage for all customers, managed and responded to emails and/or calls
Resolved customer complaints, resulting in high levels of customer retention.
Trained new team members in customer service policies and call handling procedures.
Contributed to a 15% increase in customer satisfaction by streamlining the returns and refunds process.
Assisted in generating detailed reports on customer feedback, inquiries, and team performance to provide insights for process improvement.
Office support activities for CFO and CIT, Word Processing, Creating Spreadsheets, filing and other documents within prescribed timelines for review and analysis
Contact this candidate