It Service System Administrator
Resume:
Mansi Gupta
Windows and VMware System Administrator
************.***@*****.*** • Plano, TX
+1-469-***-**** +91-958*-***-***
linkedin.com/in/mansi-gupta-208012b6/
Seasoned, results-driven, and dynamic professional with proven success in managing and optimizing complex IT environments. Proficient in maintaining Windows infrastructure, ensuring seamless operation and security adherence. Skilled in VMware virtualization, adeptly handling deployment, configuration, and performance tuning. Strong problem-solving abilities coupled with attention to detail in troubleshooting hardware, software, and network issues. Extensive experience in ITIL methodologies, including incident management, problem management, and service request fulfillment, ensuring efficient IT service delivery. Effective communicator and collaborator, capable of providing technical support to cross-functional teams, delivering exceptional customer service, as well as building and training high-performance teams. Committed to driving continuous improvement and staying well-informed of evolving technologies, while striving for enhanced system efficiency and overall IT success. Technical Proficiencies
Platforms & OS: Windows server 2003/ 2008/ 2008R2/ 2012/ 2016/ 2019, VMware Software & Tools: VMware vSphere, ServiceNow, Remedy, Maximo, SCCM, Patrol, Effecte, Solar wind, Uptime, Security Center (N9), RES tool, Big Fix, WSUS, TSSA, BSA, Veritas backup application, Veeam backup application, Symantec Endpoint protection antivirus, F-Secure anti-virus, Tivoli Security Compliance Manager Service
Management
Skills
Technical
Skills:
Certification:
Professional
training:
Windows Server Administration, Active Directory Management, Security Implementation, System Security Policy & Group Policy (GPO) Administration, PowerShell Scripting, DNS and DHCP configuration, Troubleshooting & Problem Solving, Data Log Analysis, Identity and access management (IAM), Patch management.
IT Service Management (ITSM), Incident Management, Problem Management, Change Management, Release and Deployment Management, Service Desk Operations, Process Improvement and Optimization, Service Level Management, IT Infrastructure Management, Root Cause Analysis, Project Management, Team Management
Microsoft Certified: Azure Fundamentals certification, ITIL® 4 Foundation Certification in IT Service Management.
Azure – Microsoft – MOC 20533E
Career Experience
Rockwell Automation India Pvt. Ltd., Noida, India Jan 2021 – Jun 2023 VMware and Windows Administrator
Managed and optimized virtualization environments using VMware technologies. Designed, deployed, and maintained virtual machines and clusters, ensuring seamless performance and resource allocation. Configured and secured Windows servers; performed troubleshooting, actively ensuring their reliability and adherence to industry best practices. Contributed to strategic IT initiatives, promoting seamless integration between virtualization platforms and Windows server ecosystems. Performed routine system upgrades, patches, and backups, mitigating potential risks and enhancing system stability. Collaborated with cross- functional teams to facilitate smooth operations. Participated in rotations to provide 24*7 support to customers.
Efficiently built and trained high-performance team. Ensuring high-quality service delivery, regularly monitoring and reporting on key performance indicators. Proficient in coaching and mentoring, with a track record of professional growth and development in team members through personalized guidance and constructive feedback.
Proficient in using Veritas and Veeam backups to execute regular data protection and disaster recovery measures, reducing downtime and enhancing data security.
P a g e 2 2
Experienced in implementing VMware HA and DRS for optimizing virtualized environments, while also managing Problem Management on VMware ESXi versions 6.5, 6.7, and 7.0, as well as Virtual Center
Developed Standard Operating Procedures (SOPs) covering technological processes and day-to-day activities for multiple clients. document IT service requirements, maintain the service catalog, and establish service level agreements (SLAs) for team.
Conducted Root Cause Analysis (RCA) to identify and resolve recurring incidents / alarms, reducing service interruptions and improving user satisfaction
Received recognition from both global management and within the team for exceptional performance in speed of work, customer satisfaction, and effective people management. Fujitsu India Pvt. Ltd., Noida, India Sep 2019 – Jan 2021 Windows Administrator
Managed and maintained Windows server environments, ensuring their optimal functionality and security. Applied expertise in Active Directory management, server deployment, and system troubleshooting, thus streamlining processes and minimizing downtime. Strengthened network integrity and safeguarded against potential threats by implementing security protocols and updates. Coordinated closely with cross-functional teams, facilitating efficient communication and problem resolution. Collaborated with hardware vendors to facilitate replacement of faulty components. Set up service accounts for shared user access, granting common path access on Server.
Established a streamlined monthly security update process (patch management) catering to diverse clients.
Successfully introduced and executed a Six-Sigma project, driving positive changes within our operational environment.
Showcased proactive approach during rotations to provide after-hours support for critical system issues or for 24*7 support.
IBM India Pvt. Ltd., Noida, India Jul 2015 – Sep 2019 Windows Administrator
Security & Compliance Management
Oversaw maintenance and security of Windows environments, ensuring strict compliance and effective risk mitigation. Managed system configurations, user access controls, and the timely application of security patches. Communicated regularly with cross- functional teams as well as coordinated comprehensive audits and assessments to uphold industry standards and enhance cybersecurity. Utilized advanced security tools to monitor vulnerabilities and apply corrective actions. Supervised shared ID administration using CyberArk for Wintel systems, covering AD account password activities. Performed health assessments on Windows and its subsystems like IIS, Citrix, and IBM Director, while also addressing compliance and risk via APARS tracking systems.
Experience in providing technical support to Banking & Financial sector clients across Europe.
Successfully implemented TLS 1.2 and deactivated lower versions on 2000+ servers for a major banking client.
Efficiently established tailored Technical Accounts with specific access permissions in Active Directory, fulfilling requests from Customer/Application and Project teams.
Earned a certificate of appreciation “A Few X-tra miles” for the successful implementation of TLS.
Earned certificate of recognition for showcasing dedicated and collaborative approach within the team. Education
Master of Technology in Computing System & Infrastructure Birla Institute of Technology & Science (BITS), Pilani, India, 2019 Bachelor of Technology in Electronic and Communication Engineering JSS Academy of Technical Education, Noida, India, 2015 Diploma in Electronics Engineering
Aligarh Muslim University, Aligarh, India, 2012
Languages
English – Professional, Hindi – Native
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