Customer Service Administrative Support

LAURA C. VENTURA

**** *. ****** ******, *******, IL 60630 Phone: 773-***-****

E-mail: ****************@*****.***

Summary of Qualifications

Norwood Crossing Caregiver / Direct Care Services

College Internship at Norwood Park Independent- Living Senior Center; Program development and general office duties

College Internship at Autumn Green in the Activity Department in an Assisted-Living Facility

Organized and detailed office professional; computer literate

Excellent computer, communication, and office support skills.

Over 20 years of experience in administrative support, office management, and bookkeeping

Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.

Certificated Gerontology Specialist; AA in General Studies; AAS in Gerontology

Program planning and direction; direct service; finance, collections, purchasing, and inventory

Professional Experience

Jewel Foods Chicago, IL

Service Clerk 9/2008 to Present

Provide customer service; Maintain inventory; Perform other duties as assigned

Windy City Limousine & Bus Worldwide Chicago, IL

Transportation Coordinator 4/2017 to Present

Facilitate arrival and or departure for clients

Meet and greet with clients

Make sure clients have prompt service being escorted to desired location

Help at Home Inc. Chicago, IL

Caregiver 4/2015 to 12/2019

Companionship

Assist client with household duties cooking, cleaning, laundry, grocery shopping etc.

Assist with attending doctor appointments

Medicine management

Norwood Seniors Network Chicago, IL

Independent Private Care Giving 11/2012 to 1/29/2016

Provide companionship for an Alzheimer’s patient who is becoming less able to walk

Assist patient in walking, eating, and patient grooming when the Certified Nurses Assistants are unable to do so

Encourage patient to exercise and to participate in activities or individual interests

Home Depot Chicago, IL

Garden Center Representative & Paint Department Representative 4/2012 to 8/2012

Mixed paint; provided customer service; maintained inventory;

Ordered paint items; performed other duties as assigned

Plant/Floral Arrangement and Display; Rotation and Hydration of Seasonal Plantation

Garden Tool Inventory and Ordering ; Lawn care Product Consultation; Customer Service

Lowes Home Improvement Chicago, IL

Sales Associate 4/2009 to 3/2012

Processed cash and credit card transactions; provided customer service; maintained inventory

Ensured security of facility; perform other duties as assigned

Pam Fabian Tax Office Chicago, IL

Office Clerk 3/2007 to 4/2011

General office duties: set-up appointments, filing, updated client records.

Steiner Industries Inc. Chicago, IL

Accounts Receivable Specialist 1/2006 to 3/2007

Performed account receivable duties at a thermo wear and welding supplies and equipment company.

Verified details of business transactions on sales slips, invoices, check stubs and computer printouts.

Allocated and posted details of transactions to subsidiary accounts in journals and computer files.

Accounts receivable duties and summarized details in separate ledgers and computer files.

Columbia Sheet Metal Chicago, IL

Assistance Office Manager 7/2004 to 1/2006

Assisted with office procedures such as bookkeeping, correspondence, filing and ordering supplies.

Created insurance and bonding accounts for job locations to ensure compliance with municipal codes.

Reviewed clerical and personnel records to ensure completeness, accuracy, and timelines.

Hesco Inc. Niles, IL

Accounts Receivable/Collections Specialist 10/1995 to 6/2004

Managed accounts of customers from national retailers, hotels, schools, and small businesses.

Created statements, updated account information, adjusted credit limits, applied debits/credits.

Traced inventory and control interface with three warehouses ensured product delivery and return authorizations.

Oversaw account management including, COD, Credit accounts, hold/release, closed accounts.

Education

Wilbur Wright City College of Chicago

Associates Degree of Applied Science in Gerontology 2012 Chicago, IL

Wilbur Wright, City College of College

Associates Degree of General Studies 2011 Chicago, IL

Wilbur Wright City College of Chicago

Gerontology Certificate – 2011 Chicago, IL

High School

Von Steuben High School Graduated-1988 Chicago, IL

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