Front Office Customer Service
Resume:
ISABEL O. SALVIO
San Antonio, Texas 78211
******@*****.***
Objective: To find a position where I can provide excellent customer service and support to office goals and team agendas in a company with advancement opportunities.
EMPLOYMENT
CONVIVA – Medical Records/Health Information Management – May 2023-current Responsible for filing all documents into patients charts, both hard copies and electronic files. Created request for medical files from hospitals and specialty doctors. Managed all mail correspondence and provided additional support for the front office when needed. Currently, relocated to another office site and am fully front office.
Front Office Receptionist - May 2022 - current - Attended to patients and office visitors with assistance in checking in and out for appointments, scanning documents and identifications for filing, faxing and copying documents, provided information of the clinic and staff to visitors and patients, assisted in maintaining front office stocked and also answered all incoming calls and properly directed calls to departments or provided information necessary, created appointments for doctors' visits and cancellation of appointments for current day and future calendars, attended daily meetings with staff for agendas of operations all on internal programs that included eCW and use of internet for patient assistance. Also, constant monitoring of patient lists to ensure the most accurate information was stored and updated daily
Conduit - Customer Service Specialist - February 2020 - Received incoming calls for Verizon Wireless. Assisted with techincal support on prepaid cell phones, tablets and jetpaks for signal and service issues, plus, helped customers to make payments for renewals and feature add ons.
Carenet - Engagement Specialist - March 2019-Sept 2019 Called members of our clients to remind them of their b benefits and give them information on pharmacies that took their plan. Also, called doctors that treated members of Athem insurance to recommend prescriptions for specific treatment of diabetes, blood pressure, etc.
Qualfon – Customer Care Associate - January 2018-January 2019 Received incoming calls from Farmers Insurance clients, Farmers agents, claims adjusters, police officers and court clerks for assistance with verifying insurance coverage, explaining limits and purposes of coverage on home and auto insurance coverage; plus, accepted payments for accounts and assisted clients understand their billing and transaction history (both in English and Spanish).
Intuitive Solutions – Customer Service Representative- January 2017-September 2017
Received incoming calls for MUY for Pizza Hut franchises. Help customers place their orders and accepted payments. Also, provided customers additional information on specials and assisted setting up large event orders. I assisted with escalated calls and did training for home agents.
Atento – Technical Support Specialist – September 2016-January 2017
Received incoming calls for Asurion. Asurion provides extended warranties for appliances and computers sold in various stores like Walmart. I helped their clients troubleshoot issues with laptops, pc’s, and major appliances.
Connexion Point – Customer Service Representative – September 2013-March 2016
Received in-bound calls from Medicare eligible and Medicare recipients to enroll them in Medicare Supplement plans and Prescription Drug Plans for Anthem BlueCross/Blue Shield. Also, provided customer service to members for understanding what was available to them as far as providers, plan provisions and explanation of benefits in prescription drug plans.
Transcom North America – Member Relations Associate – April 2011-April 2013
I was trained on-site to receive calls for AARP. Member calls consisted of account renewals, address changes, information updates to members account, assistance with understanding benefits and providers, accepting payments and specialized in webpage assistance. All were both bilingual in Spanish to include escalated call handling.
SKILLS – Inbound and outbound service calls, type 45 wpm, bilingual in Spanish, proof reading, filing, billing, 10 key input, reception, medicare insurance registration, auto insurance assistance, auto parts research, delivery, cashiering, mail delivery and sorting, CPR certified, CNA
EDUCATION
Merit Training Institute – Certified Nursing Assistant - September 2017-October 2017
U.S.P.S – Rural Mail Carrier – NC to TX – September 1997-November 2007
Pierce College – Legal Secretary – September 1991-May 1992
Esssex County College – General Studies – September 1990-June 1991
Teller Training Institute – August 1988-September 1988 – Tacoma, WA
U. S. Army – Medical Specialist/Ambulance Driver – September 1985-October 1986
Barringer High School – 1984 Graduate – Newark, NJ
REFERENCES
Debra Meadows – 210-***-**** ********@****************.***
Ijeoma Waturuocha – 832/788-1462
Hector Silva – 210/919-0892 - ******.*****@*******.***
Xavier Orosco – 210/875-7747
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