Technical Writer
Resume:
Jacqueline Litvak
********@*****.***
http://www.linkedin.com/in/jacqueline-litvak-89b97848
*** ******** *****, ****** *****, CA 92075
** *****’ experience in creating technical documentation using MS Office, FrameMaker, Madcap Flare, Adobe Acrobat, Confluence, SharePoint, SnagIt, Camtasia, and Jira. Experienced with using Agile environment to write User Manuals, System and Product Specifications, Standard Operating Procedures, internal Wiki documents, Release Notes, Templates, short training videos, and knowledge-based articles.
Skills
MS Office – Word, PowerPoint, Excel
Adobe Acrobat
Visio
FrameMaker
Confluence / Jira
Madcap Flare
Agile
SharePoint
SnagIt
Camtasia
Clearance Levels
Current Public Trust Security Clearance valid until June 2027.
Previous Interim Secret Clearance from July 2009 to April 2010.
Work Experience
Technical Writer
Jameson Cole Consulting - Department of Justice Antitrust Division – Remote Position
March 2022 to Present
Working for Department of Justice Antitrust Division to modernize and make improvements to systems and infrastructure documentation. Created Word templates and Standard Operating Procedures, User Guides, Security Directives, knowledge-based articles, Visio diagrams, and Confluence pages using MS Office, SnagIt, SharePoint, and Jira in an Agile environment. Used Adobe Acrobat Pro to prepare 508-compliant PDFs. Obtained a Public Trust Security Clearance for this position valid until June 2027. Role is being eliminated at the end of October 2024.
Technical Writer
USAA – Remote Position
October 2021 to January 2022
Edited and created documents for Bank Risk Department at USAA. Documents included Bank Governance Operational Procedures, Deliverables and Obligations, Bank IT Affiliate Invoice Procedures, and other job aids. Created short training videos using MS PowerPoint and Camtasia. Completed project on time and within budget.
Technical Writer
McCain, Inc - Vista, CA
September 2020 to September 2021
Created, developed, and edited user manuals, specifications, and end-user training manuals for traffic management systems provider owned by Swarovski Crystals. Documented solutions running single traffic signals, intersection control simulators, dynamic message signs, and city-wide traffic networks. Used MS Office, Madcap Flare, Visio, SharePoint, Snagit, Confluence, and Jira. Laid off due to lack of work.
Sr. Technical Writer
Dexcom, Inc - San Diego, CA
November 2019 to June 2020
Created, developed, planned, wrote, and edited operational, instructional, maintenance, and test procedures for embedded diabetes monitoring technology. Conducted interviews with users and subject matter experts to gather data for documentation. Researched and translated technical information into user manuals and web-based documents for nontechnical and technical users. Produced products that conformed to FDA, company documentation, and quality assurance standards. Laid off due to lack of work.
Sr. Technical Writer
Memjet - San Diego, CA
April 2018 to May 2019
Created Data Books, Data Guides, Release Notes, Technical Bulletins, and other products for Memjet Technology, a global leader in providing digital inkjet technology. Work was done in MS Office, Visio, SnagIt, SharePoint, Confluence and Jira. Laid off due to budget considerations.
Sr. Technical Writer
Kaiser Permanente
December 2017 to April 2018
Created and organized existing internal technical information for developer processes, product features and new technologies using MS Office. Drew complex Visio workflows to document policies and procedures for Medicare products. Developed templates for user manuals, system guides and other internal documentation. Completed project on time and within budget.
Technical Writer
Imperial Counties Developmental Services, Inc - San Diego, CA
March 2017 to September 2017
Created online help system for new application used by social workers, doctors, and others helping developmentally disabled children and adults. Project consisted of web pages designed in Confluence to document all features of new application, using Jira, Confluence, Snagit, and MS Office. Completed project on time and within budget.
Senior Technical Writer
Intuit, Inc – San Diego, CA
December 2016 to March 2017
Worked on internal Wiki documentation, documenting user experience and UI data using Confluence, Jira, and Word. Reviewed and refreshed existing material to keep it fresh and up to date. Wrote knowledge-based articles and job aids for new employee orientation using Confluence, Jira, and MS Office. Completed project on time and within budget.
Senior Technical Writer
Genentech, Inc – San Diego, CA
July 2016 to August 2016
Wrote and verified plans for moving and creating new large-scale pharmaceutical laboratories for drug creation to be validated by the FDA. Used MS Office, Visio, and SVN. Project was cancelled due to lack of funding.
Lead Technical Writer
Verimatrix, Inc – San Diego, CA
February 2015 to March 2016
Wrote design and system documentation using FrameMaker, Author-It and MS Word for content security applications for Pay-Tv in an Agile environment. Projects included initial design documentation for new Graphical User Interface (GUI) User Guide, converting documents from FrameMaker and Word to Author-It, editing knowledge based articles for Salesforce, and creating custom graphics using Visio and Paint. Role was cancelled due to budget considerations.
Senior Embedded Engineer
Maxwell Technologies – San Diego, CA
August 2014 to January 2015
Wrote embedded C code for Engine Starting Group control systems making ultra-capacitors to replace batteries in heavy equipment, trucks, and buses. Project was cancelled due to budget considerations.
Senior Technical Writer
Solekai Systems – San Diego, CA
November 2013 to August 2014
Wrote User Guides, Installation Manuals and Test Plans for Smart Utility Networks using MS Office and FrameMaker. Left position to return to a software engineering role.
ESL Instructor
Literacy Volunteers of America - Key West, FL
October 2004 to February 2009
Taught English as a Second Language (ESL) and Citizenship classes to immigrants.
Education
B.S. in Computer Science
Western Washington University - Bellingham, WA
Assessments
Proofreading — Highly Proficient
June 2019
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