Customer Service Call Center

Tshegofatso

Thembo

Call Center Representative

Phone: 066*******

E-mail: *****************@*****.***

Address: ** *** ****** ******** ************

About me Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth.. Personal

Information

Gender: Female

Nationality: South African

Date of birth: 28.12.1999

Language: English Tswana Sotho Zulu Pedi

Interests • Learning languages

• Journaling

• Marketing

• Podcasting

• Public speaking

• Volunteering

• community involvement

Skills Active listening

Attention to detail

Computer

Content management

Critical thinking

Decision-making

Reference Facilitator

• Ms Samantha Mazibuko

• Absa

• +27-78-816-****

Outbound Call Center Agent Dec 2020 – Jul 2021

ITalk Advanced Communications

• Creating Leads, Communicating With Customers, Use Of Ms OFFICE, Typing Daily Info Of Clients and Submitting it to the Executives And Closing Leads. . Knowledge Of Customer Service Principles and Practices . Numeric, Oral And Written Language Applications(30+ Wpm) . Excellent Relationship Building Skills . Psychological Analysis Ability . Strongly Netotiated With the Customers . Proficient In Problem Solving Sales Representative Aug 2021 – Nov 2022

CrediCo

• . Talking to Potential Customers, Closing Leads,Using Creative thinking to bring Clients, Soled Company Products becoming One Of The Top 20 Sales Representatives . Used B2B Skills When talking to Clients . Used My Strong Negotiation Skills to bring Clients . Used Strong Active Listening And Communication Skills . Built Excellent Relationship Skills

Best Public Speaking In High School 2017

• Nominated And granted the Honor Of the Best Public Speaker by the Gauteng Department Of Education Call Center Floor Manager

• Ms Lesego Boase

• ITalk Advanced Communications

• +27-67-979-****

Sales Representative Manager

• Ms Thandi Mashele

• CrediCo

• +27-63-155-****

Achievement Top 10 Call Center Agent at Absa

• Nominated One Of The Best Call Center Agents

Experience Inbound Sales Agent Jul 2019 – Mar 2020 Absa

• . Taking Inbound Calls, Closing Leads And Offering Company Products.. Became One Of The Top 5 Call Center Agents . Knowledge Of Customer Service Principles And Practices . Used My Strong Active Listening And Verbal Communication Skills . Used Computer Skills Like CRM Software and Typind Speed(30+ Wpm) . Used My Psychological Analysis Ability . Built Excellent Relationship Skills . Used Strong Negotiation Skills . Time Management When Multi Tasking And Speaking To Potential Clients Education Watersrand Combined School Jan 2017 – Jan 2018 Matric(NQF Lvl 4)

• Majored In Religious Studies, Tourism And English Project

Detail

Mental Health Talk Project By TSHEGO THEMBO

• A Project I am dedicated to by Creating Awareness on Mental Health in Workplaces, Schools & Churches Signature

Contact this candidate