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Data Entry Customer Care

Location:
Conyers, GA, 30094
Posted:
October 28, 2024

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Resume:

SANDRA E. CLARK

**** ********** ******

Conyers, GA 30094

770-***-**** (Cell)

email: ********@*********.*** or **********@*****.***

SUMMARY OF QUALIFICATIONS

*Contract Specialist/Contracting Officer

*Procurement Planner

*Purchaser

*Report Preparer (Weekly, Monthly, Yearly, Budget and Contractor Performance)

*Project Tracker

*Market Researcher

*Payment Processor (Monthly and Progress Payment)

*Payroll Processor

*Data Entry

*Contract Assembler/Preparer

*Contract Awarder

*Proposal Reviewer

*Prepare Spreadsheets

*Negotiator

*Organizer and Project Management Skills

*Critical Thinker

*Decision Maker

*Problem Solver

*Satisfy customer needs

*Works well independently

*Self-starter

*Able to work alone or in a team oriented environment

*Customer Care/Service Representative

*Dependable

SUMMARY WORK EXPERIENCE

May 2022 – June 2022 (Temp) PCA Inc.

Manpower (Temp Service) Lithonia, GA

Administrative Assistant/Data Entry

*Operated office equipment (including) printers, copiers, fax machines and computers.

*Compiled, maintained and updated company data records and various vendor reports.

*Used word processing applications and document management software entering

data in to the company system.

*Updated vendor overdue item report and active reports

*Verified vendor spec. maintenance report

*Verified vendor CAD reports

*Assisted company accounting manager with processing purchase orders, invoices

and processing vendor payments.

April 2021 – May 2021 (Temp) GA Department of Driver Services (DDS)

Happy Face Personnel Group Conyers, GA

Customer Care Representative/Call Center

*Responded to customer inquiries

*Resolved customer complaints

SANDRA E. CLARK

Page 2 of 3

*Processed orders, forms, applications and request

*Kept records of customer interactions, transactions, comments and complaints

*Communicated/coordinated with colleagues as necessary

*Input customer license information into the data system for verification

*Provided feedback on the efficiency of the customers service process

*Ensured customer satisfaction and provide professional customer support.

January 1984 – January 2014(Retired) General Services Administration (GSA)

Atlanta, GA

Senior Contract Specialist/Officer

*As a warranted Contracting Officer for Senior Unlimited Acquisitions satisfied customers needs through placement of various Government contracts.

*Reviewed/Analyzed/Approved services, repair and alterations and utility procurement requests.

*Prepared acquisition plans for services and repair and alterations procurements.

*Performed pre-award and post-award actions for the acquisition of building and related services and repair

alterations to operate and maintain federal buildings. Also A/E Service, Construction Management Services and Design Services.

*Determined procurement method/type for micro purchases, simplified acquisitions and unlimited dollar threshold services and projects. Methods used were GSA schedules, sole source, blanket purchase agreement, full and open competition, 8a (SBA) contracts and indefinite delivery/indefinite quantity.

*Prepared and issued solicitations and amendments.

*Knowledge in using government database/software and media applications for the exchange of information through Federal Procurement Data System-Next Generation (FPDS-NG), Electronic Contract File Viewer (ECF), Federal Business Opportunities (FBO), E-Buy, Electronic Subcontracting Reporting(eSRS) and System for Award Management (SAM) .

*Conducted pre-award and post-award conferences.

*Recommended and awarded contracts. Administered contracts from cradle to grave including, issued contract modifications, administered/issued contract modifications and contract closeout.

*Incorporated appropriate Federal Acquisition Regulation (FAR) provisions/clauses into solicitations in accordance with regulations, statues and directives.

*Conducted market surveys to determine competition.

*Evaluated technical proposals for award.

*Developed and prepared pre-negotiation strategies/memorandums.

*Prepared cost and price analysis and prepared spreadsheets.

*Performed price reasonableness and perform contractor responsibility determinations.

*Evaluated contractor past performance.

*Prepared and awarded contracts and issue notice to proceed as the Contracting Officer.

*Conducted Pre-Construction and Post Award conferences with internal and external customers for (Repair and Alterations and Service Contracts).

*Prepared and issued contract modifications and change orders.

*Prepared contractor Federal Procurement Data System-Next Generation (FPDS-NG) Reports.

*Processed progress, monthly and final payments.

*Provided information and technical advice to internal and external customers.

*Kept customers apprised of project/contract status. (Customer Care)

*Monitored contractor performance, investigate complaints and deficiencies and recommend corrective actions or

solutions. Planned and coordinated termination and claim settlements.

*Monitored recurring service contract payments.

*Resolved contractor complaints. (Customer Care)

*Developed Source Selection Plans.

*Coordinated Source Selection Evaluation Boards for evaluation of technical proposals.

*Trained interns, summer hires and journey level contract specialist.

*Purchased customer/office supplies.

*Assigned work to other contract specialists and interns.

*Evaluated trainees work for acceptance/approval.

SANDRA E. CLARK

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*Acted as temporary Team Leader and Supervisor during the absence of my Branch Manager from the office.

*Set on job interview panels for vacant positions and recommended selections.

*Wrote letters/memos to internal and external customers clarifying contactor issues, claim settlements, cure notices, award letters, change orders and mistake in bids/proposals, Contracting Officer’s Representative (COR) responsibility letters, negotiation memos and source selection plans. All are in accordance with federal regulations and division/branch guidelines.

*Communicated orally by expressing facts individually or in a group setting at contract meetings.

*Exercised good judgment by interpreting and applying the Federal Regulations to various types of services and goods from small purchases to very complex projects.

*My decision making involved determining the method of procurement type and developing the acquisition plan to assure projects were awarded and completed on time.

*GSA Service Center Managers consulted me daily for my expertise on contract issues.

Other Job Related Training (GSA and FAITAS)

*Small Purchases/GSA Schedules *Managing Projects in Organizations

*Govt. Contract Administration *Using GSA Schedules

*Project Tracker *Acquisition Planning

*Contracting for Services *Purchase Card

*Contracting for Sealed Bid *Green Purchasing

*Procurement Integrity Awareness *Emergency Response/Recovery

*Govt. Contract Negotiation Techniques *Women Owned Small Business

*Basic Procurement *Contract Ratification

*Introduction to Contracting *Records Management

*Govt. Contract Negotiations *Document Security

*Subcontracting Program *Building Svc. Contract Admin.

*Contracting by Negotiations *Market Research

*Ethics in Procurement *Contractor Suspension/Debarment

*Advanced Contract Administration *Cost/Price Analysis

*Types of Government Contracts *Evaluating Contractor’s Performance

*Utility Contracting *Govt. Contract Termination

*Procurement Planning *Contract Law

*Govt. Contracting with Small Businesses *Source Selection

*Construction Contracting *Buy Recycled

*Hubzone Contracting *Contractor Claims

OTHER CERTIFICATIONS

*Certificate of Appointment Contracting Officer for Senior Unlimited Acquisitions (Held during work Tenue)

*FAC Level III Certification (Held during work Tenue)

*Certificate of Appreciation for Hurricane Andrew Relief

*Certificate of Appreciation for Professional Assistance in Partnership for Procurement

Opportunities

*Certificate of Appreciation for the Federal Security Volunteer Project during the 1996

Atlanta Centennial Olympic Games

EDUCATION

December 2007 Shorter College, Atlanta, GA

Major: Bachelor of Science in Business Management

REFERENCES

Upon Request



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