Customer Contact Support Child

JS Joan Stevens

863-***-**** *********@*****.***

Lakeland, Florida 33809

PROFESSIONAL

SUMMARY

Dynamic professional with extensive experience in caregiving and planning, demonstrated at Y ates ARC and other reputable organizations. Excelled in developing care plans, supervising staff, and enhancing individuals' daily living skills. Proven track record in creating nurturing environments and implementing strategic plans, showcasing exceptional Microsoft proficiency and leadership abilities. SKILLS Planning and scheduling

Supervision

Microsoft

Caregiving

WORK HISTORY PRIVATE NANNY 08/2012 to 01/2024

E Newton Steely Plant City, FL

Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.

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Oversaw household duties such as light housekeeping tasks or running errands when required.

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• Played games, worked on puzzles, and read books to young children.

• Prepared healthy, age-appropriate snacks and meals. Built positive and nurturing environments to support child social and emotional growth.

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Organized and cleaned home after activities by picking up toys and straightening up play room.

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Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.

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Enhanced children''s emotional well-being by providing consistent and nurturing care.

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QUALIFIED INTELLECTUAL DISABILITIES 09/2001 to 11/2011 PROFESSIONAL

Yates ARC Penn Yan, NY

Worked as part of an interdisciplinary team to develop care and plans for the individuals we serve according to CMS guidelines.

Trained staff to implement the plans.

Supervised staff.

QUALIFIED INTELLECTUAL DISABILITY PROFESSIONAL 01/2007 to 01/2010 Quest Inc Tampa, FL

Worked as part of an interdisciplinary team to facilitate the best life for the people we served.

Wrote care plans for each individual to enhance their abilities in skills of daily living and learning according to CMS guidelines.

Trained and managed staff to implement plans and daily care for each individual. Completed Social Work needs for clients

Interacted with family and friends.

Developed Special Olympics program for those with extreme physical disabilities. EDUCATION Bachelor Of Communication Communication Studies 06/1981 State University of New York Brockpotrt, Brockport, NY Minor in psychology

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