Data Entry Customer Support

Juliana Nobu Nakazawa

*** * ***** **** ***, San Antonio, TX 78207

+1-210-***-**** ****************@*****.*** LinkedIn

Professional Summary

Detail-oriented professional with expertise in data entry, customer support, and community management. Demonstrated ability to accurately process information and manage multiple inquiries while ensuring high levels of customer satisfaction. Proficient in various data management systems with strong time management and multitasking capabilities.

Core Competencies

●Data Entry & Management: Skilled in accurate and efficient data entry, updating, and maintenance across multiple platforms.

●Customer Support: Proficient in resolving inquiries through live chat, email, and messaging to ensure a positive customer experience.

●Technical Proficiency: Experienced in CRM systems and data management tools, with a track record of troubleshooting technical issues effectively.

●Multi-Channel Communication: Adept at managing inquiries through email, chat, and social media platforms with professionalism.

●Time Management & Multitasking: Capable of juggling multiple tasks simultaneously while maintaining meticulous attention to detail.

Professional Experience

Smoke BBQ – San Antonio, TX

Host

2024 – Present

●Manage customer interactions and provide support for reservations and events to enhance the guest experience.

Salusvit – Remote

Social Media Manager & Customer Support

2023 – 2024

●Responded to customer inquiries via social media, ensuring prompt resolutions for product-related questions.

●Delivered timely email support, contributing to customer satisfaction and retention.

Goodness Me! – San Ignacio, Belize

Data Entry & Email Support Agent

2020 – 2024

●Executed data entry tasks, efficiently updating customer information and processing online orders.

●Provided assistance with customer inquiries through live chat and email, addressing order-related questions and store policies.

Private Hosting & Events – Belize

Event Host & Customer Support

2021 – 2023

●Coordinated logistics and addressed client and attendee inquiries through email and messaging platforms.

●Delivered real-time support during virtual events, effectively managing attendee questions and concerns.

Green Iguana Conservation Project – San Ignacio, Belize

Volunteer (Email & Chat Support)

September 2020 – October 2020

●Engaged with visitors via email and live chat, sharing insights on conservation efforts.

●Provided technical support during virtual events to ensure seamless experiences for participants.

Education

Galen University – Cayo District, Belize

Bachelor of Science in Computer Science Program

CATS College London – Bloomsbury Square, United Kingdom

A-Levels in Economics, Business & Sociology

Penn Foster High School – Scranton, USA

High School Diploma, GPA: 3.5

Certifications

●Data Entry Certification

●Bloomberg BMC Certificate of Completion

●Blockchain Business Masterclass

●DeFi 101 & 201

●Backend SQL and DevOps with Python

●Blockchain & Bitcoin 101

●Ethereum 101

●Bitcoin Attacks

●Web Development Fundamentals

Technical Skills

●Data Entry Tools: Zendesk, Freshdesk, Intercom

●Email Management Systems: Gmail, Outlook, HubSpot

●Moderation Platforms: Discord, Facebook Groups

●Software: Microsoft Office Suite, G Suite, Slack, Trello

●Programming: HTML, CSS, Python, SQL

●Social Media Management: TikTok, Instagram, Facebook

Languages

●English (Fluent)

●Russian (Fluent)

Contact this candidate