Customer Service Associate

VIPUL BHALERAO

Mobile No.: +91-820*******

Email address: **************@*****.***

OBJECTIVE

SEEKING A DESERVING PROFILE IN THE HOSPITALITY SECTOR, WHERE I CAN DELIVER MY EXPERTISE AND INNOVATIVE HOSPITALITY SKILLS, WHILE MAINTAINING THE INTEGRITY AND WORK ETHICS OF THE WORKING ENVIRONMENT, THEREBY MAINTAINING THE REPUTATION OF THE ORGANIZATION. EXPERIENCE

Worked with IBIS Hotel Designation by Accor Group of Hotels as a Guest Service Associate from

21st December 2022 - 8th September 2024

INDUSTRIAL TRAINING: NOVOTEL IMAGICA by Accor Group of Hotels

(01 ST November 2020 - 04THApril 2021)

EDUCATION

• Bachelor in Hospitality Management.

In Hospitality Studies and Catering Services. Kohinoor International Management Institute Khandala. 2015-2018

• Awarded and certified in (managing service in food and beverage operations) from American hotel and lodging educational institute.

- Awarded and certified in (Supervision in hospitality industry) from American hotel and lodging educational institute.

- Awarded and certified in (food safety: managing with the HACCP system) from American hotel and lodging educational institute.

- Awarded and certified in (purchasing for food service operations) from American hotel and lodging educational institute.

• 12th HSC. (Science)

• 10th SSC

FOOD & BEVERAGE: -

• Has an excellent knowledge of operating POS Micros.

• Banquet selling’s.

• Suggestive selling techniques to sell alcohol and to promote other services of the hotel.

• Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

• Maintaining a friendly, cheerful, and courteous demeanor always.

• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

• Ensure F&B logbook and hotel logbook is always updated and actioned upon.

• Performs other duties as assigned, requested or deemed necessary by management. AREAS OF EXPERTISE:

Customer Service: -

• Attentiveness and Good Listener.

• Clear and Great Communication Skills.

• Have Patience to Deal with Confused Customer.

• Knowledge of the Product or Organization.

• Good Body Language and Confident.

• Ability to Work under Pressure.

• Ability to Use "Positive Language" In Tense Surrounding.

• Willingness to Learn New Skills from the senior. SKILLS:

• Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales.

• Trained on POS Micros.

AREAS OF INTEREST:

• To work sincerely and perform my best to achieve the set goals of the organization.

• To utilize my customer service skills in building good relationship and been respective towards different levels of people.

• To exceed the expectations of the organization and achieve customer satisfaction.

• To contribute my customer service skills in solving complex customer problems.

• To learn different things and been innovative within organizations. COMPUTER SKILLS & SYSTEM:

• Excellent knowledge in auto sequence, reporting and analyzing.

• MS Office (Excel, Word & PowerPoint), E-mail applications And Basics. PERSONAL INFORMATION

Nationality: - Indian

Date of Birth: - 1st September 1997

Marital status: - Single

Languages Known: - English, Hindi, Marathi.

Passport No.: U1095857 Valid from 20th November 2019 till 19th November 2029. Thanks & Regards.

Vipul Mohan Bhalerao

Mobile No.: - +91-820*******

E-MAIL: - **************@*****.***

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