Customer Service Front Desk
Resume:
Karla Smith Walker
*************@*****.***
Chicago, IL 60649
Summary
Over 25 years of experience managing customer interactions, resolving issues, and ensuring satisfaction across various industries. Skilled in handling high volumes of calls and inquiries, both in person and online, while maintaining a professional and friendly demeanor. Proven ability to communicate clearly and professionally, both verbally and in writing, with clients, team members and management. Experience in providing concise, helpful information and instruction to a diverse audience. Ability to assess situations quickly, think critically, and implement solutions that benefit both the company and customers. Organizational skills with experience managing front desk operations, scheduling, and record keeping. Proficient in office tools and technology, including Microsoft Office, online systems, and office equipment. Demonstrated ability to manage multiple responsibilities and prioritize tasks effectively in fast-paced environments.Experience leading teams and taking on leadership roles when needed, such as acting as a Team Leader and providing training to new hires. Comfortable working collaboratively in team environments, providing support and direction when necessary. Keen attention to detail, especially in roles requiring monitoring of tests, handling sensitive customer data, and managing cash. Familiar with maintaining and managing secure software, troubleshooting system issues, and compiling reports. Work Experience
Test Center Administrator
Prometrics Testing Center - Chicago, IL
April 2022 to September 2024
Applied expert knowledge of test center policies and procedures. Greeted candidates, verified identification, and registered candidates. Monitored exams and resolved issues with urgency by contacting the Global Help desk. Proctored exams and ensured secure management of software. Managed front desk operations, including handling phone inquiries and check-in/check-out processes. Gained a broad knowledge of many tests that were administered, therefore becoming familiar with medical terminology and many other terms. Retail Sales Associate
Ross Dress For Less - Chicago, IL
February 2016 to April 2022
Directed and monitored fitting room processes and ensured proper merchandise placement. Assisted customers in locating products and processing transactions at the cash register. Trained on cash registers and responsible for cash handling. Customer Service Representative
myFootpath - Chicago, IL
November 2015 to December 2015
Handled high volumes of inbound and outbound calls/emails. Set appointments, performed research, and resolved customer issues. Collaborated with multiple departments to ensure satisfaction.
Community Watcher
Hope Organization - Chicago, IL
March 2011 to June 2012
Monitored entrances/exits of 500+students daily to maintain safety. Prepared incident reports and collaborated with police, and fire departments, and Chicago Public Schools. Acted as a Team Leader in the absence of management.
Clerk
OfficeTeam - Chicago, IL
December 2007 to January 2009
Performed clerical duties such as filing, scheduling, and answering phones. Also performed data entry in the Yardi system. Assisted customers with inquiries related to the Housing Choice Voucher (HCV) program. Operated office machines and maintained organized files. Customer Service Representative/Chargeback Specialist Ticketmaster - Chicago, IL
October 1995 to January 2005
Handled a high volume of inbound customer calls in a fast-paced environment. Addressed and resolved customer inquiries regarding billing, orders, and technical issues. Investigated credit card fraud through chargeback processes and prepared reports for management. Education
Working on B.A in Business
Grand Canyon University - Phoenix, AZ
2011 to 2025
A.A. in Business
Harold Washington College - Chicago, IL
1994 to 1997
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