Customer Service Data Entry

E D U C A T I O N

R E L A T E D C O U R S E W O R K

NIYATI SHARMA 224-***-**** ****************@*****.*** Arlington Heights, IL

University Of Illinois Chicago -College Of Business Administration Bachelor Of Science in Information Decision Science, May 2026 Concentration: Business Analytics

GPA:: Overall: 3.59 Major: 4.00

Deans List 2023-2024

Introduction to Finance - 2024

Introduction to Financial Accounting- 2022

Introduction to Managerial Accounting- 2023

Operations Management - 2024

Introduction to Information Systems- 2023

Collected and organized online order pick-up & and deliveries at the Walmart store in Wheeling, IL for over 300 orders a day. Which resulted in improved customer service

Maintained a 99% customer satisfaction rate by addressing inquiries promptly and providing exceptional service during Walmart Pickup transactions.

E X P E R I E N C E

Walmart - Oct 2021- Present

Statefarm - (Intership )May2022 - Aug 2022

Conducted accurate data entry for 200+ insurance contracts weekly, to ensure meticulous attention to detail Successfully assisted an average of 5+ clients daily, resolving their insurance policy-related concerns. Which resulted in a 95% customer satisfaction rate.

Upheld State Farm’s reputation for outstanding customer service. Collaborated in organizing events that led to an increase in revenue by attracting new clients. Newland and Newland Law -(Intership) Oct 2021-Jan 2022 Responded promptly to inquiries, resolving an average of 30 client issues per week. Which would help clients be set up for success Managed document scanning and accuracy checks for 500+ legal cases, ensuring error-free filings Collected and verified detailed case information from 200+ clients and doctors, ensuring accuracy and completeness. Facilitated seamless communication between clients and legal teams, contributing significantly to the successful resolution of cases and client trust.

Rana Regan Pharmacy- (Volunteer) Mar 2021 - Nov 2021 Expedited the vaccination process by ensuring syringes were prepped and ready for use. Streamlined workflow and minimized wait times for patients, improving overall vaccination drive efficiency. Successfully imported and managed patient data for 500+ individuals into the computer system Implemented meticulous attention to detail, ensuring precise record-keeping and facilitating smooth tracking of vaccination progress, which aided in data analysis and reporting.

Contributed to a positive patient experience by ensuring swift and hassle-free vaccinations. S K I L L S

Proficient in English and Hindi

Proficient in Excel

Experienced in Microsoft Office

Certified in Business Analysis & Process Management HTML,CSS,Java

A C T I V I E S / A W A R D S

Indian Student Association board member

Show Chair - 2024-2025

Freshman Representative 2023-2024

United Womens Network

Alpha Sigma Tau

Grant Thornton-(Participant) Empower Program - May 2024-June 2024 Explored career paths and professional services through interactions with firm leaders. Participated in discussions and Q&A sessions to understand the firm’s culture and values. Engaged in virtual workshops providing insights into the professional services field.

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