Customer Service Operations Manager
Resume:
Drew Ryan Hancock
Positive, detail oriented professional with strong background in leadership
and training development. Goal oriented professional with 6 years military experience. A team player, and can work well under pressure. Dynamic problem solver. Unparalleled attention to detail.
Morris, Alabama
**************@*****.***
SKILLS
Dynamic problem solver · Unparalleled attention to detail · military services · focused on positive communication · goal oriented · advanced firearms proficiency familiarization · extended diploma as machinist · experience in supervisor positions · exceptional typing skills · communication and customer service with the public · law enforcement training · tactical proficiency · forklift operator license · skid steer operator license · crane operator · Team Building WORK EXPERIENCE
Operations Manager/Coordinator
Recycle USA Inc.
Dec 2020 - Jun 2021
Metal management, Also ran a leiberr graffle crane. Warehouse Operations Manager
Cross Metals
Sep 2019 - Nov 2020
• knowledge in metals.
• know how to clean and upgrade unclean items.
• warehouse and dock customer service skills.
•ran a crane exceptionally well.
• can run torch and metal saw.
• can run skid steer and fork lift
Contractor
Triple Canopy Contractor
Mar 2014 - Nov 2017
• conducted security operations for mission essential personnel.
• experience in supervisor positions.
• team player.
•
SELF EMPLOYED CONTRACTOR
Self Employed Landscaping and Construction
Jan 2014 - Jan 2015
• bid on jobs and contracts,
Work as a team player, Customer service, complete jobs in a timely manner Security 2, Security Forces
United States Air Force Security Forces
May 2008 - May 2014
• extended knowledge on Bloodborne pathogens.
• keeping sterile work environments.
• developed training programs and presentations for mission essential personnel.
• organized and conducted training programs on self aid buddy care and preventing the spread of Bloodborne pathogens.
• coordinated mobilization and planning operations.
• extensive computer knowledge on a variety of computer programs.
• active shooter training.
• tactical proficiency.
• law enforcement training.
• use of force training.
• combat casualty care training
EDUCATION
Cullman County Area Career Center
2006 - 2008
Precision Machine
Cold Springs High School
Finished in 2008
Community College of the Air Force
CERTIFICATIONS
Extended Diploma as Machinist
Cullman Area Career Center
2005 - 2008
• precision Machining
Law Enforcement Credits
Community College of the Air Force
2010 - 2012
Active shooter training, use of force training, secret clearance LICENSES
Forklift operator
Ronald C Bombard
2020 - 2025
• certified on 6/30/2020
Skid Steer Operator
Ronald C Bombard
2020 - 2025
• certified on 6/30/2020
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