Customer Service Agent
Resume:
Michele
Simonds
*********@*****.***
Ormond Beach, FL
32174
SUMMARY
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members.
EXPERIENCE
Office Manager
Arlington, VA
Kristine Jackson Designs, LLC/ Apr 2019 to Current Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and Emails.
Completed work schedules, managed calendars and arranged appointments. Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
Assisted with the preparation of budgets, forecasts and financial statements. Family Manager/Coordinator
Naples, FL
Bravo Care (Owner)/ Jan 2011 to Mar 2019
Collaborated with healthcare professionals to ensure proper care was being provided. Kept detailed records of services rendered and progress made by patients over time. Facilitated communication between families and healthcare providers regarding various issues.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Human Resources Director
Naples, FL
Dial a Nurse, Inc./ Mar 2006 to Dec 2010
Directed HR programs, policies and processes to improve operational efficiency. Identified, screened and interviewed potential employees. Organized orientation sessions for new hires and provided them with onboarding information.
Maintained employee records in accordance with company policy and applicable legal requirements.
SKILLS
Customer Service & Call Handling
Administrative Support & Client
Relations
Operations Management
Bookkeeping
EDUCATION AND TRAINING
Associate of Arts: Business Administration
Montgomery College Sep 1993
Rockville, MD
Certified Nursing Assistant (June 2009)
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