Customer Service Relations

DEVETTE GARNER

Turtle Creek, PA ***** 412-***-**** ****-****@*******.***

PROFESSIONAL SUMMARY

Goal driven and detail-oriented Customer Relations with more than 5 years of experience providing exceptional customer service. Experienced professional with proven track record of consistently demonstrating tact and diplomacy when engaging clients and associates. A qualified representative with a knowledgeable background in customer relations. Recognized for taking initiative, leadership qualities and for being a team player.

HIGHLIGHTS

Account Management

Customer Service Focused

Creative Problem Solving

Organization and Planning

Computer Proficiency

Leadership Qualities

Goal Orientated

Excellent Work Ethic

Productivity Accountability

Exceptional Communication Skills

PROFESSIONAL EXPERIENCE:

City Of Pittsburgh/Allegheny County Dec 1999 – May 2016 911 Emergency Dispatcher

Questioned callers to determine nature of problems and locations to direct type of response needed. Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews. Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests. Used Software to track and maintain case incident numbers and logs. CVS/Caremark, Pittsburgh, PA August 2016 – March 2022 Customer Service Representative

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. EDUCATION:

Connelly Trade, Pittsburgh, PA

General Education Development Certificate

Completion Date June 1984

CERTIFICATE:

Police Dispatch, EMS Dispatch, Fire Dispatch

Data Entry, Call Taking

Contact this candidate