Customer Service Representative
Resume:
Parul Sharma
437-***-**** ******************@*****.***
Education
POST GRAD. Diploma
Health And Social Systems Navigation
Conestoga College, Canada,
May 2024 – present
MSC Human Genomics
Panjab University, India,
2009 – 2011
BSC Bioinformatics (Honors)
DAV College, India,
2006 – 2009
Introduction
Experienced leader, trouble-shooter, empathetic, enthusiastic, excellent organizational skills, and flexible working style have helped me be successful both as an individual contributor and team manager. A dynamic, multitasker, client-oriented professional with excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Customer Service
Dedicated and customer-focused professional with extensive experience in customer service and sales. Proven track record of exceeding sales targets and providing exceptional customer experiences. Skilled in product demonstrations, cash handling, and maintaining organized work environments.
Communication
Professional written and verbal communication skills. Experienced Global trainer provided training to pharmacovigilance personnel for clients from different countries across the Globe.
Key Skills
Multitasking
Customer Service Management
Productive Decision-making
Interpersonal skills
Organizational skills
Inventory management
Cash handling
Marketing
Mentoring & counseling skills
Payroll Administration
Operation efficiency
Data Analysis
Certificates
First Aid and CPR
Continuing Professional Development
Cultural Competence in Healthcare
Certificate of Country Head Recognition Program
For outstanding Performance
(Individual Category)
Availability
Thurs to Tues: Anytime
Wed: before 1 pm
Fri: 11 am onwards
Administrative Skill and Sales
Product demonstration and upselling techniques
Assisted and handled office staff with general operational tasks
Knowledge of computerized systems for scheduling and record-keeping
Knowledge of One drive and MS Office (Word, PowerPoint, excel, share point)
Performance evaluation and improvement by promoting professional growth opportunities.
Ability to multitask efficiently in a fast-paced environment
Keen interest in working with different product and open to trying new techniques
Ability to prioritize and manage workload with a productive approach
Experience
AUG 2024- Present, Lunch Supervisor, WCSB
APR 2024- JUL 2024, Sales associate, Best Buy
MAR 2019 – APR 2024, Manager Operations, Parexel
NOV 2018 – MAR 2019, Associate Team Lead, Parexel
APR 2014 – NOV 2018, Senior Pharmacovigilance Specialist, Parexel
APR 2013 – APR 2014, Pharmacovigilance Analyst, Quantum Solutions
DEC 2011 – APR 2013, Pharmacovigilance Scientist, Quantum Solutions
FEB 2010 – DEC 2011, Sales and Marketing, Trumac
Reference: Gurpreet Kaur, Assistant Manager Best Buy,
***********@*****.***, 647-***-****
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