Customer Service El Paso
Resume:
NALLELY CASTORENA ZUNIGA
***** ****** ***** ** ** Paso Tx 79928 915-***-**** ****************@******.***
OBJECTIVE
Skilled candidate experienced in identifying the needs of the client/patient and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organization skills. Ability to handle multiple projects simultaneously with a high degree if accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving adeptness.
SKILLS AND ABILITIES
Bilingual
Interpersonal Communication
Schedule Management
Problem – Solving Skills
Adaptability
Active Listening
Leadership
Computer Literacy
Time Management
Customer Service
EXPERIENCE
Administrative Assistant, Mind Forward Health Center El Paso, Tx 9/2024 – 11/2024
AAS HA Externship (210 hours)
EHR/EMR systems
Patient scheduling
Patient intake
Managing and maintaining patient records
Adhere to compliance guidelines related to HIPAA/OSHA/CMS/OIG
Insurance verification procedures
Performed general office policies and procedures
Customer service implementation
Leadership practice
Insurance agent, Blue Cross Blue Shield – El Paso, Tx 7/2023 – 12/2023
Followed up with patient’s inquiries to assess satisfaction with provided solutions.
De- escalated and resolved complaints with punctual, polite and professional service.
Informed patients of policies and procedures.
Obtained patient information inbound/outbound telephone calls.
Representative/Generalist, FPL GC Services – El Paso, Tx 5/2022 – 7/2023
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Cultivated positive relationships with customers to deliver timely and cost –effective supply of services and materials.
Kept work areas clean and neat to promote efficient operations.
Evaluated customer needs and feedback to drive product and service improvements.
Helped meet changing demands by recommending improvements to business systems or procedures.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Managed project plans, timelines and budgets.
Got a promotion to become a Generalist within three months.
Assistant Manager, Melrose – El Paso, Tx 10/2020 – 10/2021
Supervised day-to-day operations to meet performance, quality and service expectations
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and responded to customer concerns with friendly and knowledgeable service.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Got promoted to become an Assistant Manager within five months of work.
EDUCATION
Southwest University 9/2023 – 11/2024
Associate's degree in College of Allied Healthcare Administration
GPA: 3.9
Penn Foster 2/2021 – 5/2023
High School Diploma
CERTIFICATIONS
Medicare Billing: 837P & Form CMS-1500
Certified Medical Administration Assistant
COMMUNICATION
Have excellent written and verbal communication skills. In addition, confident, articulate, and professional speaking abilities (and experience), empathic listener and persuasive speaker. Excellent presentation and negotiation skills.
LEADERSHIP
Strong leader, excellent strategic thinker who can envision future opportunities and devise plans to achieve long-term objectives. Effective leader also empowers teams delegate tasks efficiently and foster a collaborative environment where everyone feels valued and motivated to contribute their best offers. Leadership skills are crucial for driving organizational success, promoting innovation, and cultivating a positive work culture where individuals can thrive and achieve collective goals. Excellent team working skills and punctuality.
REFERENCES
Maurissa Macias CCMA, CPT, CET
Office Manager of Mind Forward Health Center
Dr. Viridiana Ortiz
Psychotherapist
CEO/Founder of Mind Forward Health Center
Dr. Roberto P. Flores
Medical Director of Mind Forward Health Center
Rachael Lopez, LMSW
Therapist of Mind Forward Health Center
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