Expeditor

Melodi Cathey

***********@*****.*** 629-***-**** Smyrna, TN

SUMMARY

Seasoned professional with 9 years of experience, adept in data analysis, process improvements, and conducting quality audits. Skilled in telecommute environments, ensuring compliance and health equity in benefits administration. Seeking Quality Specialist role to leverage expertise in optimizing operational quality and efficiency. WORK EXPERIENCE

Aetna Arlington, TX

Claims Specialist March 2015 - Sept 2017

• Analyzed benefit plans to confirm accuracy and compliance with established guidelines.

• Resolved benefits-related inquiries, serving as a key point of contact between healthcare providers and the organization.

• Processed a wide range of claims, ensuring timely and accurate benefits administration.

• Maintained comprehensive knowledge of various insurance products to provide optimal support to members.

• Documented all member interactions and maintained accurate records of benefits inquiries using company-specific databases.

• Delivered training sessions to new employees, contributing to enhanced team knowledge and overall performance.

• Worked in conjunction with the compliance department to guarantee adherence to all relevant federal and state regulations.

• Played a role in developing and launching new benefit programs aimed at improving member satisfaction and loyalty.

• Adapted to and managed job duties efficiently within a remote work setting. United States Postal Service, USPS Nashville, TN

Expeditor Dec 2020 - Present

• Coordinate delivery schedules for mail and parcels, ensuring timely commencement of production processes.

• Complete and review paperwork, identify discrepancies, and resolve issues promptly to maintain workflow efficiency.

• Develop solutions for supply chain challenges to prevent operational delays and support a fast-paced work environment.

Bridgestone Tires LaVergne, TN

IPI Trucker Apr 2019 - Dec 2021

• Conducted inventory cycle counts and accurately recorded data in daily reports, ensuring stock levels were meticulously tracked.

• Maintained equipment functionality through regular inspections and timely execution of repair and maintenance tasks.

• Coordinated with team members to streamline order processing, employing safe forklift operation and effective load handling techniques to minimize risks and optimize workflow. Nissan Smyrna Smyrna, TN

Production Technician Sep 2017 - Apr 2019

• Assembled product components, ensuring adherence to quality standards and adjusting production equipment to maintain optimal productivity.

• Contributed to continuous improvement by proposing and executing enhancements to processes, resulting in cost reduction and quality elevation.

• Conducted regular inspections of equipment, promptly reporting malfunctions and safety hazards to maintain a safe and efficient production environment.

EDUCATION

Whites Creek High School

High School Diploma

Whites Creek, TN

May 1995

SKILLS

Process Facilitation • Attention to Detail • Training and Development • Self-Motivated • Team Member Training

• Automation Understanding • Materials Handling • Testing and Troubleshooting • Quality Control Guidelines • Adheres to Safety Operation Procedures • Verbal Communication • Written Communication • Database Management

• Problem Solving • Analytical Thinking

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