Quality Assurance Production Team

CB Cynthia Bailey

Kannapolis, NC ***** 704-***-**** ************@*****.***

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PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ability to work well with a team and independently.

SKILLS Reporting and Analysis

Safety Procedures

Sampling Procedures

Quality Assurance and Control

Mentorship and Training

Total Quality Management

Document Quality

Database Management

Report Preparation

Blueprint Reading

ISO Quality Standards

QA Tools

File Management

Product Inspection

Reading Comprehension

Document Maintenance

Inspection Procedures

Quality Standards Adherence

Defect Recording

Random Sampling

Sample Testing

Word Processing

Testing Data Documentation

Quantity Verification

Reviewing Test Results

WORK HISTORY QUALITY ASSURANCE INSPECTOR 06/2016 to CURRENT DNP Imagingcom Concord, NC

Communicated with production team members about quality issues. Kept detailed records of quality and imperfect products. Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems. Removed imperfect products from shipment line.

Studied product blueprints before performing inspections. Used calipers and micrometer measuring instruments. Recommended changes to assembly and production lines based on repeat product issues.

Oversaw machine operation and assembly personnel for compliance and adequacy.

Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations. Performed root cause analysis to identify and resolve defects, improving quality standards.

Collaborated with production staff to establish and meet quality standards Examined products for imperfections and defects.

Followed standard operating procedures for inspections and tests. Recorded inspection and test results on data sheets. Trained other workers in inspection and testing procedures. Provided feedback to production team regarding product quality. QUALITY ASSURANCE INSPECTOR 05/2015 to 06/2016

Freightliner Trucks A Division Of Daimler Trucks USA Removed imperfect products from shipment line.

Performed visual inspections and non-destructive tests where appropriate. Identified where product issues were coming from and rectified issues. Compared colors, shapes, textures and grades of products and materials with color charts, templates, or samples to verify conformance to standards.

Inspected incoming and outgoing materials for accuracy and quality. Evaluated components and final products against quality standards and manufacturing specifications.

INSURANCE AGENT 06/2008 to 01/2015

HBA Health Benefits Of America Concord, NC

Built relationships with clients using active listening and issue resolution to provide excellent service.

Responded to customer calls swiftly to resolve issues and answer questions.

Maintained high standards of customer service by building relationships with clients.

Cross-sold insurance products to existing clients to reach sales targets. Prepared and reviewed insurance applications to verify compliance with regulations.

Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Obtained underwriting approval by completing application for coverage. Approached potential clients by using direct marketing mailings and phone contacts. Managed over 50 calls per day.

Analyzed customer needs to provide customized insurance solutions. Met with customers to provide information about available products and policies.

Calculated premiums and established payment methods for sales. Finalized sales and collected necessary deposits.

Generated leads through cold-calling, networking and other outreach methods.

Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

EDUCATION Certification Medical Terminology

Rowan Cabarrus Community College, Concord, NC

Licensed Agent Health, Life, Annuities And Medicare 01/2008 NC Department of Insurance, Raleigh, NC

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