Customer Service Representative

JR

JULISSA RUBIO

Professional Summary

Friendly Individual with 10+ years of experience carrying out clerical and customer service tasks. Detailed and precise when entering sensative data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Work History

Check N Title Loans - Receptionist Clerk

2534 Forest Lane Garland Texas 75040

02/2021 - 04/2023

Silverleaf Resorts - Inbound/Outbound Customer Service Representative

1223 W Pioneer Parkway Pantego Tx, 76011

04/2014 - 10/2016

Collected and distributed messages to team members and managers to support open communication and high customer service.

●

Answered phone promptly and directed incoming calls to correct offices.

●

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

●

Routed incoming mail and messages to relevant personnel without delay.

●

Confirmed appointments, communicated with clients, and updated client records.

●

Escalated complicated customer account issues to supervisors and help desk workers.

●

Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.

●

*************@*****.***

214-***-****

Garland, TX 75042

https://notariodepasinjuujuu.com

julissarubio.wearelegalshield.com

Websites, Portfolios, Profiles

Skills

● Professional Communication

● Word Processing

● Answer Telephone Calls

● Outbound Calls

● Organization and Efficiency

● Data Inputting

● Payroll Journal Entries

Education

Expected in 04/2027

Post University

Waterbury, CT

Bachelor of Science: Criminal Justice

Coca-Cola Scholarship Foundation -

Scholarship Recipient

●

Followed-up on leads produced by outbound marketing campaigns based on established criteria.

●

Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.

●

Languages

Spanish

Professional Working

Contact this candidate