Customer Service Project Management

EBENEZER GYAN

** * **** ****** ******, OH, ***** ********@*****.*** +1 (740) 907- 9839

Professional Summary.

Highly motivated and results-driven professional with over 7 years of experience in customer service, sales coordination, and data management. Proven track record in managing operations, enhancing client satisfaction, and implementing innovative solutions. Adept at leveraging technology to streamline processes and improve efficiency. Seeking to bring my expertise in customer relations, project management, and IT to a dynamic organization. Professional Experience

Customer Service Representative Vodafone/Telecel Ghana Feb 2022 - July 2024

• Responded to customer inquiries via phone, email, and chat, resolving 95% of issues on the first contact.

• Utilized problem-solving skills to address customer complaints, resulting in a 25% reduction in escalations.

• Collaborated with the sales team to upsell and cross-sell products, contributing to a 15% increase in revenue.

Sales Coordinator Unilever Ghana Sept 2021 - Jan 2022

• Coordinated sales activities, resulting in a 20% increase in sales volume within 6 months.

• Developed and maintained relationships with key clients, leading to a 30% increase in repeat business.

• Analyzed sales data to identify trends and opportunities, informing sales strategies. Hostel Manager Klems Realty Aug 2016 - March 2020.

• Built and maintained strong client relationships, resulting in a 95% client retention rate through regular site visits, prompt issue resolution, and tailored facility services.

• Successfully implemented a preventive maintenance program, reducing equipment downtime by 30% and achieving a 25% reduction in energy consumption through sustainable practices and upgrades.

• Effectively managed facility projects, including renovations and upgrades, ensuring timely completion, budget adherence, and a 20% improvement in operational efficiency through the implementation of facility management software. Data Entry Intern Star Assurance May 2017 - Dec 2018

• Entered data with high accuracy, achieving a 99% accuracy rate.

• Assisted in data analysis and reporting, contributing to business insights.

• Developed and maintained databases, ensuring data integrity. Education

• Bachelor of Arts in Political Science, University of Ghana (August 2017 - October 2021)

- Graduated with First-Class Honors (top 2% of graduating class) Skills

• Productivity Software: Microsoft Office Suite, Google Analytics, PowerPoint Presentations

• Digital Communication & Collaboration: Digital Communication Platforms, Zoom, Social Media Management

• Customer Management & Sales: Customer Relationship Management (CRM) Software, Salesforce, HubSpot

• Data Analysis & Project Management: Data Analysis Tools, Project Management Tools, Cloud Computing, Email Marketing Tools, Business Intelligence

• Customer Relations: Exceptional communication and interpersonal skills and Client relationship management

References.

Available upon request.

Contact this candidate