Service Representative Customer
Resume:
Jalecia Ragland
******************@*****.***
Goal
To secure a responsible career opportunity to fully utilize my training and skills while significantly contributing to the company's success. Education
Thornwood High School - South Holland, IL
● Graduate class of 2022
Northern Illinois University - Dekalb, IL
● Graduate in the year 2026
● Bachelor of Arts in Sociology
Experience
Tutoring
Thornwood High School-South Holland, IL
April 2022-August 2022
● Assisting students with homework, projects, test prep, and essays. Mainly essays and test prep
● Arranging academic programs to help students and developing lesson plans
● Actively having one-on-one time and group sessions Customer Service Representative
Opploans-Chicago, IL
October 2022-May 2023
● Providing detailed information about the admission process by focusing on the criteria of graduation requirements
● Maintain and update the records accurately and regularly
● Answer and direct 40+ calls daily, with goals of managing student accounts, responding to service queries, and canceling accounts
Skills
● Active listening
● Problem-solving
● Leadership
Contact this candidate