Customer Service Delivery Driver

Luzviminda Legaspi

SKILLS

Multi-lingual (English, Tagalog, Japanese), solution-oriented, adaptable and flexible, collaborative and communicative, thrives under pressure, attentive to detail and organized, independent, and highly experienced in customer service positions

WORK EXPERIENCE

Manage loading and unloading of packages, ensuring packages are delivered safely and accurately. Utilized GPS to optimize best routes and continuously meet estimated delivery times. Maintain a 100% delivery completion rate with a 4.95 rating for customer service. Communicate clearly with customers and food service employees, demonstrating an eagerness to resolve any/all issues or points of confusion.

Safely operate a vehicle in all types of weather and traffic conditions. Familiarity with the local area, including streets, highways, and buildings. Food Delivery Driver, DoorDash 2022 - Present

Taxi Driver, Nellis Cab Company

Drive 100 to 300 customers per week to destinations around the city using best safety practices. Complete a minimum of 10 airport runs daily.

Assist passengers with luggage and packages, sometimes to their front door as needed. Answer questions regarding local Las Vegas history, landmarks, restaurants, and tourist attractions. Provide narration to highlight various points of interest during a ride especially when passengers are eager to learn more information about a location.

Utilize GPS to optimize best routes to help passengers arrive to their destination in a timely manner. Responsible for providing exemplary customer service, as customers come from varied backgrounds. Keen communication skills, extensive patience, and often engage in friendly interactions. Knowledgeable with local streets and highways.

2018 - 2022

4508 Meteora Ledge Avenue • 702-***-**** • **********@*****.*** Agent Security, World Flight Services

Monitor the ingress, movement, and egress of persons requiring access to company facilities, including controlled airport areas and including, but not limited to, employees, truckers, sales people, etc. Required to maintain a log of cargo entering and leaving the facility, subject to TSA regulations. Comply with set guidelines outlining the escort and/or identification of personally owned vehicles within the secured areas.

Visually monitors activity within the controlled areas and follow set guidelines pertaining to the challenge of an unauthorized individual within the controlled areas. Constant vigilance and awareness and able to act upon emergency situations. Performs screening of cargo in accordance with TSA regulations. Maintain Sensitive Security Information (SSI) per established procedures. 2018 - 2021

Passenger Service Agent, Swissport USA Airlines

Oversaw ticketing, gate and ramp services, checked in luggage and confirmed all carry-on items met federal guidelines.

Announced flight status updates and information about gate changes over PA systems. Instructed passengers on safety and emergency procedures and answered all passenger inquiries. Tagged bags, routed to appropriate location for loading and screening and maintained operational protocols.

Informed passengers of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. Provided high level of customer service to each person by engaging the passenger and using active listening and effective interpersonal skills.

2008 - 2018

Food Server, Osaka Japanese Restaurant

Assist guests in order selection by promoting specific menu items and specials. Respond to inquiries regarding meal preparation and service. Up=sell appetizers, specialty beverages, and desserts to increase guest check averages. Coordinate with kitchen staff to ensure timely and accurate order preparation. Regularly follow-up with guest table sand promptly fulfill additional requests. Collect payments and balance transaction with receipts. Frequently assisted colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience.

2007 - 2010

Front Desk Agent, Circus Circus Hotel

Promoted positive guest relations to all individuals approaching the front desk. Answered phone inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping, dining, or entertainment. Liaised with vendors to resolve issues with internet, phone, and in-room movies. Issued keycards and escort instructions to bellhops. Cleaned and maintained lobby and common areas, restocking supplies and water plants as needed. Advised housekeeping staff when rooms have been vacated and ready for cleaning. 2005 - 2006

Shift Supervisor, Renaissance Ilikai Hotel

Collaborated with maintenance and housekeeping to ensure the guest receives the best hotel experience. Scheduling, training, and developing staff to improve performance and meet objectives. Assigning tasks to employees and ensuring they are completed effectively and properly. Keeping track of inventory and ordering supplies as needed to ensure every area is fully stocked. Addressing customer concerns and resolving complaints in a timely, efficient and courteous manner. Establishing and enforcing safety and security protocols. Monitor employee performance, provide feedback, and performance evaluations. Ensuring compliance with company policies and procedures. 2000 - 2005

EDUCATION

Bachelor of Science in Business Administration

La Salette College, Philippines

Relevant coursework in Business Management

REFERENCES

Available upon request.

Certificate of Hotel Management

Travel Institute of the Pacific, Hawaii, USA

Relevant coursework in Hospitality and Tourism

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