Customer Service Front End

CHARLENE ELDER

*******@***.*** (h) 316-***-****

*** * **** ** **** Hill, KS 67133-9449

Summary: Seasoned, Service-oriented customer service with 20 year representative background in front end operations. Core competencies include proficient cash handling, customer relations, and self management as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Talented Qualty Control Inspector driven to improve product quality in manufacturing environments.

Provider of relevant and effective product and component tests. Eager to help manufacturers eliminate production errors and increase successful manufacturing figures. Skills:

● Judgment and Decision Making

● Complex Problem Solving

● Active Listening

● Active Learning

● Critical Thinking

● Education and Training

● Speaking

● Product Inspection

● Inspection Documentation

● Non-Conformance Reporting

● Recordkeeping

● Materials Testing

● Non-Destructive Testing

● Blueprint Interpretation

● Audit Coordination:

● OSHA Compliance

● Safety Procedures

● Defect Identification

● Schematic Understanding

● Training and Mentorship

● Quality Processes

● Safety Protocols

● Visual Inspections

● Inspection Procedures

● Technical Knowledge

● Quality Control

● Visual Inspection

● Calibration knowledge

Experience:

Cox Machine Inc

Wichita,KS

Quality OP /Partmark/ packing/shipping

4/2024 - Present

●”Y-in” incoming processed goods

● Bring up blueprint/Drawing to ensure correct part/count from workorder

●Inspect parts According to specifications

● Close out PO

● Buy off part

● Move work order to next process

●put in partmark Information

●Verified partmark location

● partmark parts

● close Out workorder

● package parts according to workorder

● pick parts from racks

● prepare for shipping

Leading Technology Composites Inc

Wichita, KS

Quality Control Inspector

03/2022 - 03/2024

● Inspected products for defects and conformance to customer specifications using precision measuring instruments

● Documented inspection results by completing reports and logs and summarizing and entering data into quality database.

●Monitored production processes to ensure quality standards were met and documented results of inspections.

● Tested finished goods prior to shipment according to established protocols.

● Examined products and materials for defects or deviations to remove or discard non-conforming items.

● Maintained records of all nonconforming products and completed corrective actions as required.

● Verified accuracy of product labels, including expiration dates and lot numbers.

● Communicated effectively with management regarding progress toward meeting quality objectives.

● Trained newly hired employees by explaining company procedures, job duties and performance expectations.

● Used specialized tools to take precise measurements of various aspects of samples.

● Consulted with engineers to resolve quality, production, and efficiency problems.

● Adhered to safety protocols to minimize equipment damage and avoid injuries.

●Adhered strictly to Good Manufacturing Practices guidelines at all times.

●Completed non-destructive tests and conducted continuous inspections.

●Analyzed plans, specirications and blueprints to understand product requirements:

●Inspected, tested and measured materials for conformance to specifications and regulatory requirements.

●Notified supervisors or other relevant personnel of test or production issues.

●Calibrated and recorded electrometer daily

●Inspected and monitored temp/humidity/cleanliness of ovens and paint booths twice daily.

●Inspected and monitored foot candies lighting for paint booths once weekly

●Adjusted part movement of production order as needed.

●Use ohm meter for parts needing antistatic.

●Perform wet patch test and dry tape test to ensure topcoat is in compliance of customer specification.

●Use electometer to check mil thickness of primer/topcoat using coupon to represent parts coating

●Use caliper/rulers to inspect thickness and length of parts Leading Technology Composites Inc

Wichita, KS

Paint Support

71/2021-03/2022

●Assist paint department to fill out oven log properly.

●Assisted IT to create electronic oven log program.

●Taught painters how to use electronic oven log.

●Assisted painter to complete work orders properly. Dj Engineering Augusta, KS

Shipping Clerk

01/2020 - 11/2021

● Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.

● Verified shipping documents for accuracy.

● Obtained required documentation to process shipments and support movement.

● Provided assistance in the loading and unloading process of goods from vehicles when necessary.

● Collaborated with other staff members on projects related to improving efficiency within the department.

● Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.

● Part marked work orders, and individual items in accordance with customer Cage code, item and job number.

● Compared and verified identifying Information of outgoing shipments.

● Troubleshot issues related to shipping and receiving in compliance with corporate procedures.

● Created boxes and crates for shipping

● Packaged per specifications of customers

Walgreens Derby, KS

Head Cashier

04/2014 - 11/2019

● Greeted customers as they entered/exited establishment

● Kept cashier area and front end clean, neat and orderly

● Received payment by cash, check, credit cards, coupons, or automatic debit

● Answered multi-line phone and give information to callers, take messages, or transfer calls to appropriate individuals

● Stocked shelves and mark prices on shelves and iters

● Kept on-hand availability accurate

● Ordered product as needed

● Trained new employees on cash register and front end operations

● Preformed monthly inventory inspections on cigarettes Dillons Wichita/Derby, KS

Cashier/CSM/Deli

05/2010 - 03/2014

● Received payment by cash, check, credit cards, or coupons

● Greeted customers and direct them to the location of product they are requiring about

● Reviewed work done by others to ensure that company policies are followed and recommend revisions are completed

● Established work procedures or schedules and keep track of the daily work of staff

● Trained and assisted staff with computer usage

● Assisted in giving employees breaks/lunches

● Received/filled orders for product from customers

● Performed closing cleaning duties as laid out in deli Walmart / Derby, KS

Cashier/bakery/multi-use associate

03/1999 - 02/2010

● Established and maintained relationships with customers or provide assistance with problems these customers may encounter

● Received payment using cash, check, debit or credit card

● Performed returns or exchanges for customers

● Assisted customers in performing layaway procedures.

● Helped customers obtain fishing and hunting license.

● Sold firearms to individuals

● Was given quick instructions of the procedures to perform as a RX cashier.

● Trained new associates in procedures of front end

● Received cake orders from customers in bakery department

● Utilized in all areas worked in or given instructions in Education and Training:

Wichita West High

High school diploma/ General Education

GPA: 3.8

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