Data Entry Front Office

Irma Frisby Morales

*******@*****.*** ***** N. Sunset Dr. Maricopa AZ 85139 928-***-****

Knowledge & Skills/ Abilities

Daily working use with Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint)

Data entry of health details into school database system

Paid Spanish Translator during Teacher/Parent Conferences

Organizing and exaction of students for bus riders, walkers and parent pick up

Implementation and verification of student enrollment documents thru parent inputs via email, phone and other.

Fast learner with overall excitement of taking on new challenging tasks

Committed to Task to completion. Finish what I start

Adept at strong communication (verbal and written)

Able to maintain strict confidentiality / ability to deal with any amount of sensitive content

Strong in detail-orientated work

Efficient in the ability to manage time and prioritize tasks

Able to work independently or collaboratively in teams

Effectively can take initiative to identify and propose new tasks and procedures through structured problem-solving

Capable of establishing and maintaining working relationships with diverse groups of staff, public, and professionals

Excellent organizational skills

Demonstrated / Skilled in organizing and coordinating large scale events

Proficient in English and Spanish

Assist in coverage answering phone calls in front office.

Assist front office staff with customer service to parents and students

PROFESSIONAL DEVELOPMENT

Kyrene School District

Kyrene Del Milenio Elementary School Phoenix, Arizona

Health Assistant November 2021 – Present

Administration of medications

Keep count of all medications on a weekly log

Communicate with Parents regarding refills of medications

Provide care for students and staff that become ill or have accidents

Screenings for vision and hearing

Complete and maintain reports, health files and paperwork.

Maintain daily log of all students seen in the health office.

Complete accident reports.

Monitor supplies and equipment.

Attend staff meetings and complete professional development.

Maintain certification of First Aid, CPR and fingerprint clearance.

Assist with enrollment of students by reviewing all immunizations prior to student attending school

Assist with any duties asked by Principal and Assistant Principal

Desert Vista High School Marching Band Phoenix, Arizona

Volunteer July 2018 – November 2021

Preparing before, during, and after band events and performances (coordinating students and staff, ensuring performers are prepared, organizing meals and rides)

Operating in First-Aid station for students and staff (knowing and administering medications)

Working individually and in groups (parents volunteers, and staff) to relay information

Maricopa Public Schools / Legacy Charter School Maricopa, Arizona

School Volunteer August 2005 – May 2018

Chaperone students on two separate Washington DC trips. Responsible for safety of small group of 8th graders.

Organized / helped classroom events such as presentations / special guest and school field trips

Owned the holiday event planning such as school dance

Helped with office work such as making copies, building parent / student information packets

House Management Maricopa, Arizona / Show Low, Arizona

2000- Present

Managing all household finances: Inputs / Outputs (Income: Personal Checking / Saving Accounts, Turbo Tax, 401 k, stocks, banking, monthly and yearly budgets, college funds, savings: Bills: Mortgage, Cars, 2 Household bills)

Coordinating family calendars and schedules for all household members using Google Calendar for all school, personal and work events

Planning family vacations (working with budgets, booking flights, hotel rooms and excursions, researching before and during)

Making decisions on daily basis on overall family aspects

PROFESSIONAL EXPERIENCE

Women’s Health Coalition of Arizona Phoenix, AZ

Navigator -Application Processor Jan 2013 – Feb 2016

Assisting applicants by facilitating accurate completion of application(s) and successful enrollment/re-enrollment into government-sponsored health insurance programs such as HealtheArizonaPlus and Affordable Care Act program

Actively encouraging and enrolling members by meeting program standards for application completion and acceptance

Participating in planned discussions and meetings in developing tactical plans to support outreach and enrollment goals

Taking part in outreach and community events

Preparing and submitting weekly productivity reports

Maintaining certification as required by the Exchange/ Marketplace

Providing services in a fair, accurate, and impartial manner

Abiding by the privacy and security standards applicable under this HIPPA (safeguarding consumers’ personal and identifiable information)

Referring consumers to appropriate organizations and services

Wells Fargo of Arizona Tucson, AZ

Loan Officer 1995- 2001

Utilizing customer service techniques and practices

Assisting applicants with all types of loans while providing general customer service

Serving as the primary greeter for customer service to direct guests to the appropriate service department

Collecting payments in conjunction with the general teller staff

Serving as an escalation point as a senior member of the customer service staff to resolve and answer customer issues, concerns, and questions

Making routine calls and inquiries for follow-up services still pending

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