Customer Service Human Resources
Resume:
Theresa Smith
*******.*********@*****.***
QUALIFICATIONS SUMMARY
Nineteen years’ experience in providing exemplary customer service for Cato’s retail organizations And and Hotel Hospitality in the area. Highly articulate, passionate, organized, and able to achieve exceptional results. Experienced leader with human resources and administrative skills.
Areas of expertise include:
●Management Skill: Training Store Manager for eight years. Start-Up Management (Richmond, Emporia VA, Roanoke Rapids and Durham)
●Leadership skills #1 in Cato’s corporations for the President's Club by keeping all loss prevention audits, district manager audits.
●Core Values :Exceptional Customer Service, team work, integrity as hold.
● Human Resources: recruiting, hiring, weekly scheduling
● Accounting Functions: Payroll, Profit and Loss, Shrink and Banking
●Logistics of Operation: Material Handling, Stocking, Inventory and Pricing Control Computer/POS Scanning
●Computer Skills: Mastery of Microsoft Office 360, typing speed 35wpm
PROFESSIONAL EXPERIENCE
General Manager
Innkeeper Roxboro, NC.
June 2017 to
July 2023
. Hotel Hospitality over 6 years
Working and managing Hotel.
.Consistent with daily operations
Of hotel.
.Exceptional customer service with
Returning guest
. On the Job training
.Scheduling
.Payroll,Profit and loss, banking,
Inventory control, ordering products
.Keeping our ADR up each night
Store Manger
It's Fashion Henderson, NC October 2013 to June 2017
●UPSCALE RETAIL SALES Over 1 year working and managing It's Fashions.
●Consistent loss prevention under .90%
●Exceptional Customer Service with returning customers
● On the Job training
● Scheduling
●Payroll, Profit and Loss, Banking, Inventory and Pricing Controls
Store Manager
It's Fashion Roxboro, NC January 2003 to September 2012
●Developed, implemented and monitored programs to maximize customer satisfaction.
●Improved service quality and increased sales
● Developing a strong knowledge of company's products and services.
●Interviewed, hired and trained new quality customer service representatives.
●Addressed negative customer feedback immediately.
●Resolved customer questions, issues and complaints.
●Developed and implemented policies, procedures and process improvement initiatives to improve retention rates.
● Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Education
GED Piedmont Community College - Roxboro, NC June 2012
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