Data Entry Support Specialist

Monica Castruita

***** **** ****** *********, ** 92508 951-***-**** **********@*****.***

Professional Objective

My goal is to use my past lived experiences to provide quality care as a Peer Support Specialist, where I can advocate and offer supportive services to marginalized and underserved populations.

Qualifications

HIPAA/ OSHA Guidelines, Legal Aspects, Specimen Collection, BLS/ ACLS/ PALS Certification, Medical Office Procedures, Medical Terminology, Billing & Coding, EHR, Tech Savvy with Knowledge of Relevant Methods (CAD), Outstanding Organizational & Multitasking Abilities, Fast Typing with Experience in Data Entry, Knowledge of Procedures & Guideline for Emergency Situations, Active Listener with Excellent Communication Skills, Sound Judgment & Critical Thinking

Education

Basic Life Support-BLS June 2022 National CPR Foundation ID# CD59BC88

Courses: HCP - CPR (Adult/ Child/ Infant/ Choking)

Automated External Defibrillator/ First Aid

AAS Degree December 2015 Platt College-Riverside

Major: Medical Administrative Specialist

State & National Certification January 2009 Universal Schools & Colleges of Health & Human Services

Major: Phlebotomy Technician I

State & National Certification June 2005 Riverside City College

Major: Emergency Medical Services, Emergency Medical Technician Basic

Work Experience

Turndown Service, The Mission Inn Hotel & Spa 12/2023 – Present

Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).

Package Handler, Driver Helper, United Parcel Service 05/2022 – 01-2023

This is a physical, fast-paced position involving continual lifting, lowering and carrying packages.

As a Driver Helper, I assisted the driver in the delivery of packages.

Dispatch Associate, American Medical Response - Riverside 01/2020 - 04/2021

Responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from

various sources. As a Dispatcher I, I was responsible for giving pre-arrival instructions to EMT. Understanding and implementation of the concepts of Emergency Medical Dispatch as a minimum standard of care. Allocation of EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols. Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift. Responsible for accurate and complete data. Responsible for generating applicable reports and checking for accuracy. Communicate clearly on the radio and telephone. Record, transmit, and report information accurately. Efficiently utilize all equipment and to manage multiple tasks simultaneously. Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

Patient Accounts Representative, Riverside Medical Clinic 01/2018 – 11/2018

Review, verify, obtain and correct patient financial status and payer source information, medical diagnosis, laboratory and other diagnostic services information, hospital/clinic services and supplies, applicable dates, required authorizations and certifications, signatures and other information related to preparation and processing of patient bills and eligibility coverage. Research and resolve missing or conflicting information. Work with all stake holders to obtain, correct or provide information; verify eligibility; process patient accounts; verify procedures; initiate collection and/or resolve disputed, unprocessed, and other claims requiring follow-up. Assemble pre-billing material; assigns CPT codes; prepares, generates and sends individual, insurance, governmental, crossover, and other bills for medical care related services.

Data Entry Specialist, United Therapy Network Inc. 02/2016 - 10/2016

Responsible for patient billing information and account accuracy. Data entry and data analysis. Retrieve information from medical group web portals such as authorization numbers, referring physician information and verification of CPT Codes. Resolve discrepancies and communicating with team leader of non-compliance from outside offices. Competency in work ethics.

Hospice Caregiver, Private Residence 12/09 - 03/10

48 hour inpatient hospice care (live in)

Assist clients in addressing everyday personal needs such as toileting, bathing and grooming, food preparation, and ensure that hygiene standards are met. Ensure medications are taken on schedule by providing appropriate reminders or administering medication as per doctor’s orders.

EMT, County Rescue Ambulance 07/08 - 01/09

Ambulance attendant/ driver, patient care and transport, maintain proper documentation, ACLS/ CCT with RN and/or RT on board.

EMT, Lynch Ambulance 12/05 - 04/08

Children’s Hospital of Orange County 08/07 - 04/08

Ambulance attendants/ driver, patient care and transport, maintain proper documentation, ACLS/ CCT with RN and/or RT on board.

References Available Upon Request

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