Customer Service Security Officer
Resume:
M
Qaasim
Muhammad
Qaasimmuhammad@
gmail.com
Newark, NJ 07114
SUMMARY
To maintain safe and secure environment for customers and employees by patrolling and monitoring premises and personnel. To provide excellent customer service while maintaining a professional demeanor at all times. To demonstrate strong problem solving skills in order to identify potential threats or hazards
Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. SKILLS
Excellent customer service
Strong problem-solving skills
Security patrolling and monitoring
Knowledge of policy and procedures
Surveillance equipment monitoring
Traffic control
Report writing and documentation
Interviewing and witness statements
Building and equipment controls
Preventive maintenance
Teamwork and collaboration
Order maintenance and establishment
Entrance authorization and monitoring
Removal of wrongdoers or trespassers
Contract handling and vendor
coordination
Packaging and shipping safety
Tracking systems and updates
Machine operation and maintenance
Quality control and conformity
Machine troubleshooting and reporting
Machine regulation and adjustment
General security
Alarm monitoring
Investigative abilities
Incident Reporting
Security systems knowledge
Report Writing
Shift work experience
Conflict de-escalation
Identification verification
Document Management
Access Control
EXPERIENCE
Security Officer
Garda World Security/ Oct 2022 to Nov 2023
Patrolling premises regularly to maintain order and establish a presence Monitoring and authorizing entrance of vehicles or people in the property Removing wrongdoers or trespassers from the area
Security officer
Securitas/ Jun 2021 to Nov 2022
Presents losses and damage by reporting irregularities and informs violators of policy and procedures
Secures premises and personnel by patrolling property, and monitoring surveillance equipment, and access points
Investigates security breaches, incidents, and other alarming behavior Controls traffic by directing drivers
Completes reports by recording observations, information, occurrences, and surveillance activities
Interviews witnesses and obtains signatures as needed Maintains environment by monitoring and setting building and equipment controls Maintains the organization's stability and reputation by complying with legal requirements
Ensures operation of equipment by completing preventive maintenance requirements Contributes to team effort by accomplishing related results as needed Independent Carrier
Q&L Express Delivery service (T-FORCE FREIGHT)/ Mar 2015 to Jun 2019 Contracted with vendors to handle their individual shipping needs Packaged goods to ensure items were shipped safely Provided accurate tracking systems and updates to ensure packages were delivered in the timeframe outlined in the delivery agreements. Machine Operator (Production)
General Glass International Corp./ Mar 2014 to Apr 2018 Clean, oil, and make minor adjustments or repairs to machinery and equipment, such as opening valves or setting guides
Inspect and remove defective products and packaging material Clean and remove damaged or otherwise inferior materials to prepare raw products for processing
Stack finished packaged items, or wrap protective material around each item, and pack the items in cartons or containers
Used PPE kits and gloves and glasses for safety purposes Secure finished packaged items by hand tying, sewing, gluing, stapling, or attaching fastener
Start machine by engaging the controls
Observe machine operations to ensure quality and conformity of filled or packaged products to standards
Stop or reset machines when malfunctions occur, clear machine jams, and report malfunctions to a supervisor
Regulate machine flow, speed, or temperature
Adjust machine components and machine tension and pressure according to size or processing angle of the product.
EDUCATION AND TRAINING
High School Diploma: General Studies
Alif Muhammad's Nia School Jan 2017
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