Customer Relations Project Management

Mercedes Carrasco

Hesperia, CA ***** 760-***-****

******************@*****.***

PROFESSIONAL

SUMMARY

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Family Dollar. Excelled in staff management and development, driving team motivation and fostering a culture of high performance. Demonstrated expertise in money handling and project management, significantly reducing financial discrepancies. Skilled in cultivating customer relations and achieving sales targets through effective sales strategies. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. SKILLS Money Handling

Customer Relations

Team motivation

Product and service knowledge

Staff Training and Development

Staff Supervision

Task Delegation

Staff Management

Sales Strategies

Sales Reporting

Project Management

WORK HISTORY ASSISTANT MANAGER 04/2023 to 03/2024

Family Dollar Hesperia, CA

Supervised day-to-day operations to meet performance, quality and service expectations.

Maintained a clean, safe, and organized store environment to enhance the customer experience.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Completed regular inventory counts to verify stock levels, address M C

discrepancies, and forecast future needs.

Generated repeat business through exceptional customer service. Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

LEAD RECEIVER/ KEY CARRIER 10/2010 to 11/2021

Smart And Final Hesperia, CA

Reduced discrepancies in inventory by conducting thorough inspections of incoming shipments.

Improved storage organization by properly labeling items and allocating them to designated locations within the warehouse. Assisted in cycle counting tasks, contributing to accurate inventory levels and minimizing stock discrepancies.

Developed strong relationships with transportation companies, facilitating smooth coordination during inbound shipments arrivals. Trained new staff members on receiving procedures, fostering a cohesive and efficient team dynamic.

Maintained accurate records of received goods, ensuring proper documentation for accountability purposes.

Safeguarded warehouse operations by adhering to safety protocols and maintaining a clean working environment.

Accomplished multiple tasks within established timeframes. Developed and maintained relationships with customers and suppliers through account development.

EDUCATION High School Diploma 06/2003

Downey High School, Downey, CA

LANGUAGES Spanish

Professional Working

English

Full Professional

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