Customer Support General Manager
Resume:
LATOYA JACKSON
Chicago, IL *****
*************@*******.***
• Operations Oversight • Analytical skills •
Leadership • Conflict & Dispute Resolution
Highly accomplished professional with diverse experience poised to transition my solid background in management and customer support. Offer team leadership and conflict resolution skills. Exceptionally organized and disciplined; and possess well - developed interpersonal skills and the ability to motivate and direct others in a team environment. Profound and broad expertise in every aspect of business management as well as coordinating with upper management, a dynamic sales professional who is driven to evaluate and minimize operational cost in the context of profitability. Work Experience
General Manager
GIVONA JOLIE-Lansing, IL
February 2010 to January 2024
• Oversee recruitment and training of new employees
• Ensuring compliance with Standard Operations Procedures
• Engaging with vendors
• Facilitating staff development.
• Formulating policies
• Scheduling & oversee payroll
Assistant Manager
DOTS-Chicago, IL
September 2006 to February 2010
• Motivated and coached employees to meet service and sale goals
• Ensured compliance with Standard Operations Procedures
• Coordinated employees schedules and trainings
• Resolved customer concerns
Store Manager
FAMILY DOLLAR-Chicago, IL
May 2003 to September 2006
• Monitored daily operations
• Ensured compliance with Standard Operations Procedures
• Ordered merchandise and maintained records
• Managed schedules and delegated work
Education
B.S. in Business Management
Chicago State University - Chicago, IL
January 2004 to December 2004
Skills
• Time & Behavior Management
• Conflict & Dispute Resolution
• Sales
• Cross-functional Team Coordination
• Operations Management
• Creativity
• Spearhead innovative strategic thinking
• Policy & Procedure Administration
• Cognitive flexibility
Certifications and Licenses
CDL B
Bartender License
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