Program Coordinator
Resume:
Jennifer Delfosse
Case Manager - Safe Streets Drug Court Program
Oshkosh, WI
***********@***.***
Dedicated Clinical Substance Abuse Counselor with strong background in the mental health, social services and criminal justice fields. Extensively trained in addictive, behavioral and psychological issues. In-depth knowledge
of the court system. Passionate about helping others who can't help themselves. Authorized to work in the US for any employer
Work Experience
Sales Representative
Modere North America - Oshkosh, WI
January 2017 to Present
Sales for NM company. 7 years total sales experience. Case Manager
Safe Streets Drug Court Program - Oshkosh, WI
January 2007 to Present
Performed intake assessments and evaluations to determine eligibility for the Drug Court Program. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.
Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload. Referred clients to outside social service providers to address psychiatric and personal issues. Cultivated positive relationships with other mental health professionals, programs and associations. Substance Abuse Counselor
Blandine House Inc - Fond du Lac, WI
January 2004 to January 2007
Documented all patient information including service plans, treatment reports and progress notes. Collaborated closely with treatment team to appropriately coordinate client care services. Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
Referred clients to other programs and community agencies to enhance treatment processes. Education
Master of Arts in Counseling
Lakeland University - Neenah, WI
2010
Bachelor of Science in Human Services
University of Wisconsin - Oshkosh, WI
2007
Associate of Applied Science in Applied Science
Fox Valley Technical College - Appleton, WI
2004
Skills
• CAC
• CLINICAL DOCUMENTATION (10+ years)
• DSM (10+ years)
• Addiction Counseling (10+ years)
• Case Management (10+ years)
• Intake Experience (10+ years)
• Motivational Interviewing (10+ years)
• Individual / Group Counseling (10+ years)
• Data entry (10+ years)
• Clinical Counseling (10+ years)
• Group Therapy (10+ years)
• Crisis Intervention (10+ years)
Awards
Drug Court Hero Award
March 2020
I was chosen as one of five people in the state to receive the Hero Award for excellence in my work with Drug Court.
Certifications and Licenses
CSAC
August 2011 to Present
Assessments
Case Management & Social Work — Highly Proficient
December 2019
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Highly Proficient
Attention to Detail — Proficient
December 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Supervisory Skills: Interpersonal Skills — Proficient December 2019
Fostering a collaborative environment and conducting difficult conversations. Full results: Proficient
Written Communication — Proficient
December 2019
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient
Front desk agent (hotel) — Highly Proficient
January 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Certified Addictions Counselor (CAC) Case planning DSM-V knowledge Assessment knowledge
Community resources specialist Clinical documentation
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