Customer Support

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Okendrick Reid

Phone: 912-***-**** Email: *********.******@*****.***

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Objective

Aspiring Network Technician with foundational knowledge in networking protocols, routing, and switching. Hands-on experience with Cisco Packet Tracer to simulate and troubleshoot network scenarios. Eager to leverage skills in a professional setting to contribute to network infrastructure and security.

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Skills

Networking Tools: Cisco Packet Tracer

Protocols: TCP/IP, OSPF, EIGRP, BGP, VLANs, DHCP, DNS Hardware: Cisco routers and switches (simulated via Packet Tracer) Network Security: Basic firewall configuration, ACLs, VPNs Troubleshooting: Identifying and resolving network issues Routing & Switching: Configuring routers, switches, and setting up networks Technical Support: Basic IT troubleshooting and customer support Certifications: CompTIA Security+, Google Cloud Security Analyst

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Education & Training

Networking Fundamentals

Self-taught through various resources and online courses, with a focus on Cisco technologies, network design, and security protocols.

Cisco Packet Tracer Labs

Practiced creating, managing, and troubleshooting simulated networks, including: Router and switch configurations

Subnetting and VLAN setup

OSPF, EIGRP, and static routing

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Professional Experience

Logistics Management United States Army

1998-2018

Managed complex logistical operations for military units, enhancing problem-solving and operational efficiency.

Delivered training as an Army Instructor, emphasizing clear communication and attention to detail, transferable to network troubleshooting and support roles.

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Certifications

CompTIA Security+

Google Cloud Security Analyst

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Projects

Home Network Simulation Project

Created a simulated home network using Cisco Packet Tracer, incorporating multiple VLANs, wireless networking, and network security features. Configured routers and switches to optimize traffic and troubleshoot connectivity issues.

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Additional Information

Strong commitment to continuous learning in networking and cybersecurity. Veteran with leadership experience and a disciplined approach to problem-solving and time management.

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