Laura Pacific
Phoenix, AZ 85020
************@*****.***
KEY QUALIFICATIONS
Windows XP, 7,8,10,11
Microsoft Excel (intermediate level)
Microsoft Word/PowerPoint
QuickBooks
WORK EXPERIENCE
XBlue Networks Nov 2023-Current
Data Entry
Enter orders into the fulfillment system to be processed.
Provide customers tracking numbers.
Upload screenshots of system configurations to keep on record.
I did a multitude of task to help organize the company as needed, on the backend. Adecco (Cruise)
Remote Assistance Advisor -Layoff cars had safety concerns Sept 2023-Nov 2023
Responsible for redirecting the autonomous vehicles as they call us for directions.
We were required to do Q&As on our peers driving to ensure we were all doing our best.
Also, we must keep up with our training at all times to ensure everyone’s safety. Manpower (Ciox) Apr 2023-Sept 2023
Medical Chart Retrieval Agent
Make outbound calls to obtain medical records for many medical facilities.
Verifying all needed information while ensuring all protected information is kept private.
Meeting calls per day, schedules, after-call work, and productivity time. Ajilon (Reputation.com) Nov 2020-Apr 2023
Business listing consultant
I had to create and post listings for various clients with the correct information.
Responsible for auditing listing information to make sure it is up-to-date and accurate.
As needed, I would post responses to customer reviews for different companies. Davis Research Sept 2019-March 2020
Market Research Interviewer – COVID LAYOFF
Made outbound calls business to business to collect valuable opinions on financial products for a market research study.
Made outbound calls to residents for improvements to the transportation system and highways in different states.
We either compensate their time with a gift card or an executive summary showing the results of the study.
Adecco staffing (Epiq) July 2016 – Sept 2019
Claims and Data Entry Clerk
We would learn new procedures for each type of claim per each company’s policies.
Ensuring to always double-check the claim information for businesses and individual accounts.
We would process different claim types with a goal of 150 or more claims a day.