Customer Service Center

EDUCATION

High School Diploma, May ****

Ackerman High School, Ackerman, Mississippi 39735

WORK EXPERIENCE

ACC Technician, 2023

Walmart Auto Center, Starkville, Mississippi

Responsibilities include changing oil, checking all oil fluid levels, checking tire pressure, and changing tires.

Parts Sale Manager, 2023

Autozone Auto Parts, Starkville, Mississippi

Responsibilities included ensuring customers received correct parts for their vehicles and selling parts to customers.

Lead Man, 2021 to 2023

Southwire Customer Service Center, Southwire Company, Starkville, Mississippi

Responsibilities included training incoming personnel, managing the Customer Service Center for all shifts, conducted daily meetings to discuss safety, quality, delivery, inventory, and cost (S.Q.D.I.C), signing out loads, overseeing cut-line operations and the loading and transfer of products, monitoring the scrap process, and assisting employees with fulfilling shipping requirements.

Supervisor, 2015 to 2021

Southwire Customer Service Center, Southwire Company, Starkville, Mississippi

Responsibilities include analyzing reports from previous day’s operations to determine daily needs and requirements, informing employees in morning huddles of company expectations regarding safety and daily shipment requirements, supervising employees and day-to-day operations to fulfill requirements, and ensuring that customers’ orders are fulfilled and exported to appropriate destinations in a timely manner.

Lead Man, 2011 to 2015

Southwire Customer Service Center, Southwire Company, Starkville, Mississippi

Responsibilities included managing the Customer Service Center building at night, signing out loads, overseeing cut-line operations and the loading and transfer of products, monitoring the scrap process, and assisting employees with fulfilling shipping requirements.

Transfer Personnel, 2008 to 2011

Southwire Customer Service Center, Southwire Company, Starkville, Mississippi

Responsibilities included transferring material from the Starkville plant to the Customer Service Center, tagging materials, and placing in appropriate area for shipments.

Cut Line Operator, 2001 to 2008

Southwire Shipping Department, Southwire Company, Starkville, Mississippi

Responsibilities include cutting wire to specific lengths according to customer’s specifications, wrapping and tagging materials to prepare for shipment.

Materials Handler and Loader, 1991 to 2001

Southwire Shipping Department, Southwire Company, Starkville, Mississippi

Responsibilities included ensuring that the wire was properly set and zoned behind the cut line and moved and zoned finished products to designated area to be loaded for shipment. Additional duties included fork lift operation and loading materials for shipment.

Cut Line Operator, 1988 to 1991

Southwire Shipping Department, Southwire Company, Starkville, Mississippi

Responsibilities include cutting wire to specific lengths according to customer’s specifications, wrapping and tagging materials to prepare for shipment.

Concrete Construction Laborer, 1986 to 1988

Carter’s Construction Company, LLC, Ackerman Mississippi

Responsibilities include preparing foundational structures for buildings, garages, patios, and walkways. Specific duties include spreading concrete, screeding concrete, floating the surface, edging the slab, grooving the joints, troweling the surface, and brooming the surface, when necessary.

PROFESSIONAL DEVELOPMENT

Southwire Company Sort, Straighten, Shine, Standardize, and Sustain (5S) Training, 2021-2023

Starkville, Mississippi

Southwire Company Leader Standard Work Development Training, 2018

Starkville, Mississippi

System Application Program Training (SAP), 2018

Atlanta, Georgia

Voluntary Protection Program Conference, 2017

Atlanta, Georgia

Voluntary Protection Program Conference, 2015

Orlando, Florida

AWARDS AND ACCOMPLISHMENTS

Southwire Company 5S Team Member, 2021-2023

Wood Champion Award Recipient, 2021

35 Year Anniversary Award Recipient, 2023

30 Year Anniversary Award Recipient, 2018

25 Year Anniversary Award Recipient, 2013

20 Year Anniversary Award Recipient, 2008

Southwire Employee of the Month, 2006

15 Year Anniversary Award Recipient, 2003

10 Year Anniversary Award Recipient, 1998

5 Year Anniversary Award Recipient, 1993

COMMUNITY SERVICE

Southwire Company, Project Gift Disaster Relief, 2023

Southwire Company Back to School Bash, 2021-2023

Southwire Company Back to School Bash, 2015-2019

Salvation Army, 2015-2022

REFERENCES

References are available upon request.

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