Customer Service
Resume:
Sasha M Rivera
New Britain, CT *****
*************@*****.***
Motivated office professionalwith proven skills inmanaging appointments,meetings and events.Able to independently organize resources to smoothlymeet routine needs and complete special projects. Skilled communicator and problem-solverwith the adaptability to handle changing demands. Skilled team playerwith strong background in communications environments.Workswell independently to handle assignments and always ready to go beyond basics assignments.Quick learnerwith good computer abilities.
Willing to relocate to: Plainville, CT - New Britain, CT - Farmington, CT, also great team player motivated and positive always finding solutions to a difficult situation.
Work Experience
Nurse Technician
Hartford HealthCare - New Britain, CT
August 2023 to Present
• Assist patients with basic personal care and mobility needs.
• I assist them with bathing, personal grooming, standing up, eating, take vital, empty bedpans and urinals and change linens
•
Patient Care Assistant (PCA)
Hospital for Special Care - New Britain, CT
April 2020 to May 2023
• Assisted Certified nurse assistant with patient care, lift transfers, feeds,linen,laundry,making beds, monitor trache and ventilators
• Close monitor observation while transporting to Dr’s appointments
• complete patient care report daily at the end of the shift
• close observation, monitor one on one, prepare daily meals
• assist with day program activities, monitor patient care with autistic kids Office Assistant
Safe Home Security - Middletown, CT
January 2014 to April 2019
• Supported front office staff by providing word processing of correspondence and reports.
• Worked on special projects, taking the lead on important project initiatives.
• Gained valuable skills by learning how to create spreadsheets and use pivot tables.
• Prioritized multiplicand tasks and competing priorities in servicing requests from senior managers.
• Filed and retrieved documents, introducing more efficient filing system adopted by company.
• Assisted the company in preparing proposals for new business, including editing and collating.
• Scheduled meetings and assisted unmaking travel arrangements.
• Answered incoming calls and directed messages to the correct party.
• Audited files to identify missing or misfiled items and restored files to proper locations and states.
• Utilized FoxPro, CRM and Rapid to compose, prepare, and edit correspondence and department documents.
• Documented payments and expenses to keep financial records current.
• Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
• Supported Non administrative by handling day-to-day needs and special projects with good multitasking and research skills.
Urgent care patient registration
Sanitas Medical Center CT/NJ - Newington, CT
September 2017 to January 2019
Patient registration process payments,schedule appointments,referral for patients.create medical record file call medication for confirmation to pharmacy. fax and mail to different hospitals and medical offices.
Education
High SchoolDiploma in General Studies
New Britain High School - New Britain, CT
June 1997
Skills
• Workflow optimization Project m1anagement Billing and coding Data management Records administration Manage correspondence Clerical support Organize files Task prioritization Customer relations Multitasking Verbal communication
• Hospital Experience
• Office Administration
• Meal Preparation
• Insurance Verification
Languages
• Spanish/English - Fluent
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