Support Technician Desktop

FLORENCE CRUZ

Phone #720-***-**** Denver, CO *******@*******.***

OBJECTIVE

Seeking a Support Technician position where I can utilize my Office training as well as my exceptional oral/ written communication skills, and my excellent organizational and computer skills to enhance office efficiency.

SKILLS

Customer Service

Scheduling

Microsoft Word

Typing 30WPM

Communication Skills

Data Entry

Multi-Line Phones

Multi-Tasking

Filing

Teamwork

Problem Solving

Organizational Skills

Speech Clarity

Service Oriented

Time Management

Detail Oriented

WORK HISTORY

Clerical Support

· Provided clerical support in a busy office by using photocopiers, fax machines, personal computers, and voice mail systems to assist staff in meeting deadlines

· Operated a multi-line phone system and accurately directed calls to staff, resulting in improved customer service

· Compiled, copied, sorted, and filed records, business transactions, and other activities to support effective and accurate file maintenance

· Commended by supervisor and co-workers for sensitivity, rapport and professionalism when relating to clients from diverse backgrounds

· Provided excellent customer service by greeting customers entering the company, determining nature and purpose of visit, and correctly directing them to specific destinations according to their needs

Administrative Support

· Provided account coding and document tracking, and processed expense reports for accounts payable/receivable departments; streamlining processing and billing procedures

· Conceptualized and developed business forms in accordance with company policies in order to distribute company/program information and to collect client information for specific programs

· Provided administrative support to a staff of 10 by answering phones, scheduling and confirming appointments, checking customers into the facility, created and maintained customer files while maintaining confidentiality

· Accurately entered case-sensitive information in a timely manner; ensuring precise records were maintained and confidentially was adhered to in accordance with company policy

WORK HISTORY

Retail Sales associate Sun corp 11/2015-01/2019

Administrative Assistant Alternatives to Family Violence 06/2009-08/2010

Front Desk Receptionist Eagle Waste and Recycling 04/2008-08/2008

Customer Care Representative Money Gram International 07/2007-09/2007

Imaging Specialists II Document Technologies INC. 05/2002-08/2004

EDUCATION AND TRAINING

Professional Office Skills Center for Women & Education& Employment 11/2008-06/2009

Assoc. of Liberal Arts/foreign language Community College of Denver 01/2010-present

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