Customer Service Quality Control

SHANNON COLEMAN

******************@*****.*** 614-***-**** Reynoldsburg, OH 43068

Summary

Talented Production Worker offering several years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk production and manufacturing services.

Resourceful Production Technician known for high productivity and efficient task completion. Specialize in machinery operation, quality control, and safety protocol adherence. Excel in problem-solving, teamwork, and adaptability to rapidly changing production environments. Committed to maintaining high standards of workmanship and contributing positively to team goals.

Skills

Testing and troubleshooting

Materials Handling

Root Cause Analysis

OSHA Compliance

Experience

Luxottica Lockbourne, Ohio

Production Technician

09/2021 - 04/2024

Assisted in the set-up and operation of production equipment.

Performed quality control checks on products to ensure compliance with standards.

Monitored production processes, identified problems, and took corrective action when necessary.

Adjusted machine settings to complete tasks accurately according to specifications.

Health Care Logistics Grove City, Ohio

Healthcare Customer Service Representative

07/2017 - 10/2021

Greeted patients upon arrival and answered any questions they had about their visit.

Scheduled appointments for patients using the electronic health records system.

Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.

Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.

Teleperformance Westerville, Ohio

Customer Service Representative

10/2015 - 10/2021

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education and Training

American School of Technology Columbus, OH

HVAC Installation And Repair

06/2002

Mifflin High School Columbus, OH

High School Diploma

05/1998

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