Customer Service Entry-Level

Isaac Auguste

Brooklyn, New York 347-***-**** **********@*****.***

Summary of Qualifications:

● Dedicated and experienced Farmer Assistant with a strong background in crop cultivation, livestock care, and farm equipment operation

● Proven track record of providing outstanding customer service and support

● Problem-solving abilities to address unexpected issues and provide creative solutions

● Excellent in blueprint reading and design drafting

● Professional knowledge of all hand and power tools, as well as plumbing, carpentry, and electrical work

● Ability to lift 60 lbs and stand for an extended period, and follow safety rules and directions

● Entry-level knowledge of Solar Installation, plumbing, carpentry, tig welding and productivity

● Trained in Green Roofs, horticulture, solar panel installation, and 40 Hour HAZWOPER

● Certifications: Citizen Pruner Tree. Construction Math-DOB 4-hour Supported Scaffold User, OSHA 30-hour Construction, DOT 4-hour Site Safety Flagger, First Aid/CPR/AED, SST 8-hour Fall Prevention, and SST 2-hour Drug & Alcohol

Work Experience:

Intervine Bronx, NY

Landscaping/Horticulture Crew Member (Transitional Employment) 09/2023 - Present

● Receive hybrid training in Green landscaping, horticulture and Contextualized Construction Mathematics

● Perform garden maintenance, including clean-up, weeding, planting, mulching and watering, essential plant identification, and pruning

● Additional training in conflict resolution, problem-solving, written and interpersonal communication, public speaking, time management, and teamwork principles

● Computer literacy: Google Suite, Google Docs, professional email usage, and Internet Green Street Solar Power Brooklyn, NY

Customer Service Representative 08/2021 - 09/2022

● Provided information about solar products and services

● Assisted customers in understanding solar energy options, financing, and incentive programs

● Addressed customer questions, concerns, and technical issues via phone, email, and live chat

● Resolved billing inquiries, processed payments, and maintained accurate customer records

● Collaborated with the sales and installation teams to ensure a seamless customer experience

● Conducted follow-up calls to ensure customer satisfaction and gather feedback The Campaign Against Hunger Brooklyn, New York

Farmer/Warehouse Worker 04/2020 - 05/2021

● Planted, cultivated, and harvested crops, such as vegetables, fruits, grains, or herbs

● Operated and maintained irrigation systems, tractors, and other farming machinery and equipment; fed and cared for livestock, including chickens

● Maintained and repaired fences, gates, and other farm structures

● Monitored and managed irrigation systems to ensure crops received adequate water

● Sorted, packaged, and prepared products for sale or distribution

● Loaded and unloaded harvested goods for transport

● Maintained accurate records of planting, harvests, animal care, and farm activities

● Assisted with pruning trees, mowing grass, or preparing for winter Education/Training:

The HOPE Program - Intervine (Hybrid) Bronx, NY

Career Training in Green Techniques in Horticulture & Construction 09/2023 - Present Sheepshead Bay High School Brooklyn, NY

High School Diploma Earned 2017

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