Customer Service Strategic Planning

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KENDRA HAYS

Management

PROFESSIONAL SUMMARY

Owner of Safari Welding and Oilfield Services with 19 years of experience in entrepreneurial leadership across multiple sectors, including oilfield construction and logistics. Demonstrates a visionary approach in strategic planning and innovation, driving business growth and operational excellence. Committed to pioneering new opportunities by leveraging a robust skill set in leadership, strategic planning, and customer service. EMPLOYMENT HISTORY

OWNER Jan 2005 - Present

Safari Welding and Oilfield Services Houston

OWNER Jan 2008 - Jan 2010

Otra Ves Boutique Pearland, Texas

SKILLS

Leadership, Project Management, Team Building, Conflict Resolution, Strategic Planning, Time Management, Data Analysis, Customer Service, Marketing Strategy, Risk Management, Sales Strategy, Financial Management, Negotiation Skills, Business Development, Entrepreneurship.

EDUCATION

JAN 1987 - JAN 1990

Texas City High School

HOBBIES

I am passionate about working with the less fortunate and the homeless. I have worked with several organizations feeding the less fortunate in other countries as well as my local community Lead business growth, securing key contracts, enhancing services, boosting client satisfaction Drive efficiency improvements, increasing productivity, achieving measurable success Expand service offerings, fostering client relationships, ensuring operational excellence Oversee quality control processes, maintaining rigorous safety standards. Manage financial operations, optimizing resource allocation for sustainable growth.

Logistics

Accounts payable

Accounts receivable

Payroll

Oversee projects

Procurement and sourcing

Safety and QC

ISN knowledge

Training

Hiring and interviewing

Spearhead innovative projects, driving substantial growth. Collaborate cross-functionally to deliver impactful solutions. Consistently exceed targets, fostering team success. Drove business growth through strategic inventory management and targeted marketing campaigns, resulting in substantial revenue increase.

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