Client Service Customer

West Covina, CA ***** 626-***-**** ****************@*****.*** WWW: Bold Profile

ANGELICA YI

Proven track record in delivering precise vehicle inspections and client service excellence, demonstrated at Mercury Insurance and Bank of America. Skilled in mathematical calculations and effective client communication, consistently exceeding performance metrics. Achieved high client satisfaction through meticulous attention to detail and quality workmanship, balancing speed with accuracy in a high-volume environment. PROFESSIONAL

SUMMARY

SKILLS ● Mathematical Calculations

● Client Communication

● Vehicle Inspection

Customer service

experience

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● Typing skills of 50 WPM

TOTAL LOSS APPRASIER 03/2022 to Current

Mercury Insurance, Brea, CA

CLIENT SERVICE REPRESENTATIVE 06/2018 to 02/2022

Bank Of America, Upland, CA

WORK HISTORY

Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.

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● Documented condition and special features to provide accurate estimations. Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.

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● Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.

● Handled sensitive client information with discretion, ensuring confidentiality at all times.

● Maintained accurate record-keeping with proactive attention to client information updates. Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

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Cal Poly Pomona, Pomona, CA

Bachelor of Science, Management And Human Resources, 05/2021 EDUCATION

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