Clarens AUGUSTIN
Software Developer
*****************@*****.***
https://www.linkedin.com/in/clarens-augustin-b7ba262b8?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Computer Science student with a solid foundation in software development, technical troubleshooting, and customer support. I am currently pursuing an Associate’s Degree in Computer Science and a Cybersecurity Certificate. Seeking a Summer 2025 internship to apply technical and analytical skills in software engineering and cybersecurity.
Experienced in Python, Java, CSS, JavaScript.
SKILLS
Programming & Development: Proficient in Python, Java, CSS.
Software & Hardware Support: Skilled in Microsoft Excel (including advanced functions), PowerPoint, hardware troubleshooting, network diagnostics, and peripheral support.
User Assistance: Adept at simplifying complex technical concepts for non-technical users.
EDUCATION
Montgomery County Community College, Blue Bell, PA
Associate’s degree in computer science
Cyber Security Certificate
Expected Graduation: May 2025
WORK EXPERIENCE
Technical Support Associate
Target
April 2024 – Present
Delivered targeted support, resolving hardware and software issues, contributing to a 20% increase in customer satisfaction.
Applied product knowledge to reduce issue resolution time to under 5 minutes per interaction on average.
Cashier
Shoprite
June 2023 – February 2024
Managed over 150 transactions daily with 100% accuracy in cash handling and inventory management.
Customer feedback improved by 20% through efficient, courteous service.
Front-End Associate
Five Below, Feasterville-Trevose, PA
November 2022 – January 2023
Supported store operations, assisted customers, restocked inventory, and maintained visually appealing displays, increasing daily sales by 15%.
Assisted customers with shopping needs, fostering a positive in-store experience.
Server
Foulkeways, Gwynedd, PA
October 2019 – September 2021
Assisted senior residents with meal services, achieving a 95% satisfaction rate in dining surveys.
Built positive relationships with residents, raising dining satisfaction scores by 30%.
VOLUNTEER EXPERIENCE
Community Outreach Volunteer
Various Community Programs
Distributed essential items monthly to over 200 community members, supporting local welfare initiatives.
Coordinated over 10 community events, increasing volunteer participation by 25% and strengthening community engagement.