Customer Service Experience

Maurice

Alderson

*** ****** **** ** **

Atlanta, GA 30331

678-***-****

***********@*****.***

Dedicated customer service professional with extensive experience across diverse industries, including management and administration. Proven track record in building rapport, resolving issues, and executing tasks efficiently. Seeking to leverage strong communication and leadership skills in a rewarding customer service representative role.

Skills Education

Team leadership and strong conflict resolution

Disciplined with excellent time management

Expert in Microsoft Word, Excel, and Outlook

Compliance and regulatory knowledge

Property and Casualty Pre-Licensing Course

RS Thomas Training Associates Inc., Atlanta, GA

Completed: November 2017 with 40 hours of pre-licensing education

Experience

Uber Inc. Atlanta, GA

Transportation Specialist 2018- Present

Transport passengers and packages safely and efficiently, ensuring timely arrivals.

Greet riders and address their needs using in-app requests to enhance the customer experience.

Maintain a clean driving record and uphold safety protocols for a positive passenger experience.

Supportive Homecare Options Milwaukee, WI

Care Professional 2015-2018

Provided daily care for clients with disabilities, assisting with personal activities and errands.

Managed household tasks, including cleaning and meal preparation, ensuring clients' comfort and wellbeing.

JC Penny Inc. Milwaukee, WI

Supervisor 2012-2018

Addressed escalated customer inquiries via email and phone, ensuring resolution and satisfaction.

Guided customers through JCP.com and mobile app navigation to enhance their shopping experience.

Conducted follow-ups on customer concerns, maintaining high standards of service.

Johnson Controls Milwaukee, WI

National Field Coordinator 2007-2012

Responded to high-volume emergency calls for national and local customers across the U.S. and Canada.

Processed service requests from a 24/7 call center, minimizing product loss.

Coordinated technician dispatch for HVAC and Fire & Security issues.

Contact this candidate